Reservations Manager

Hilton; Dubai; On-site; AED 223,000 - 391,000; Full time

Job summary

Hilton Dubai is seeking a Reservations Manager to drive occupancy targets and lead the reservations team. You will collaborate with Sales and Events to identify future business opportunities and optimise revenue.

You will manage third-party sites, coach teams on selling techniques, and ensure excellent customer service while maintaining strong relationships with guests and internal staff.

Qualifications

• Previous experience with reservations in the hotel/leisure sector.
• Strong leadership to effectively manage and motivate a high-performing team.
• Strong analytical skills to understand key business indicators and trends.
• Excellent selling capabilities and ability to coach selling techniques.
• Excellent organisation and planning skills.
• Accountable and resilient.
• Flexibility to respond to different work situations.

Responsibilities

• Maximise occupancy levels by reviewing and revising revenue strategies.
• Work with the Sales and Events Teams to maximise corporate and group rates.
• Manage third party sites and agents to establish rates and negotiate prices and maximise conversion.
• Contribute to the selling strategy of the hotel and ensure adherence to it.
• Understand the competitive market and keep the hotel ahead locally.
• Develop Team Members and generate a culture of high quality standards in service and contracts.
• Build strong relationships with customers, guests and Team Members to understand needs.
• Assist in recruiting, training and developing the team.
• Participate in organising hotel promotional activities.

Skills

Reservations experience

Leadership

Analytical skills

Sales & negotiation

Customer service

Organisation & planning

Education

Business degree

Tools

Hotel PMS

Job description

A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

What will I be doing

As Reservations Manager you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically you will be responsible for performing the following tasks to the highest standards:

• Maximise occupancy levels by reviewing and revising revenue strategies
• Work with the Sales and Events Teams to maximise corporate and group rates
• Manage third party sites and agents to establish rates negotiate prices ensure proper implementation of reservations procedures and maximise conversion ratios in order to achieve targets for the department
• Contribute to the selling strategy of the hotel and manage the departments adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building customer service selling techniques and billing and processing contracts
• Build strong relationships with customers Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Assist in the recruiting managing training and developing of the Team
• Participate in the organisation of hotel promotional activities

What are we looking for

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience with reservations in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisation and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role
• Relevant degree in a business discipline from an academic institution

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Required Experience

Manager