Reservations Agent (Turkish Speaker)

FAIRMONT; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel in Dubai is seeking a friendly Reservations Agent who speaks Turkish. You will handle customer inquiries, process reservations, and ensure exceptional service. Ideal candidates are fluent in Turkish and English, have strong communication skills, and a background in customer service or hospitality. This role supports our commitment to delivering outstanding experiences for our Turkish-speaking clientele.

Qualifications

• Fluency in Turkish and English (written and verbal) is essential.
• Excellent communication skills with the ability to convey information clearly.
• Strong customer service orientation and empathetic approach.

Responsibilities

• Handle incoming calls and inquiries from Turkish-speaking customers.
• Process reservations accurately using our systems.
• Provide detailed information about products and services.

Skills

Fluency in Turkish and English

Excellent communication skills

Strong customer service orientation

Proficiency in reservation systems

Basic computer skills

Attention to detail

Strong problem-solving skills

Education

High school diploma

Bachelor's degree in Hospitality

Tools

MS Office

Reservation systems

Job description

Overview

We are seeking a friendly and customer-focused Reservations Agent (Turkish Speaker) to join our team in Dubai, United Arab Emirates. As a key member of our customer service department, you will be responsible for handling reservations, providing information, and ensuring exceptional customer experiences for our Turkish-speaking clientele.

Responsibilities

• Handle incoming calls, emails, and online inquiries from Turkish-speaking customers regarding reservations, bookings, and travel information


• Process reservations accurately and efficiently using our reservation systems and booking tools


• Provide detailed information about our products, services, pricing, and policies to customers


• Assist customers with modifying or canceling existing reservations


• Upsell and cross-sell additional products or services when appropriate


• Resolve customer complaints and concerns in a timely and professional manner


• Maintain up-to-date knowledge of promotions, special offers, and travel regulations


• Collaborate with other departments to ensure smooth customer experiences


• Achieve performance targets and maintain high customer satisfaction ratings

Qualifications

• Fluency in Turkish and English (written and verbal) is essential


• Excellent communication skills with the ability to convey information clearly and concisely


• Strong customer service orientation and empathetic approach to problem-solving


• Proficiency in reservation systems and booking tools


• Basic computer skills, including MS Office and email applications


• Keen attention to detail and ability to multitask in a fast-paced environment


• High school diploma or equivalent required; Bachelor's degree in Hospitality, Tourism, or related field preferred


• Previous experience in customer service or hospitality industry is a plus


• Knowledge of the travel and tourism industry is advantageous


• Ability to work flexible hours, including weekends and holidays, as required


• Strong problem-solving skills and ability to remain calm under pressure


• Enthusiasm for delivering exceptional customer experiences