Reservations Agent

palazzoversacedubai; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Palazzo Versace Dubai is looking for a Reservations Agent to represent the hotel, handle bookings, and upsell products and services within the property.

You will work in a high-volume luxury environment, use Opera PMS, maintain booking accuracy, and provide exceptional guest service while achieving targets.

Qualifications

• Minimum 6 months Reservations Experience with a luxury 5 Star Hotel.
• Experience working in a high-volume, high-pressure environment.
• Multicultural environment experience.
• Demonstrates teamwork to achieve goals.
• Enter bookings accurately.
• Proficient in Opera PMS
• Proficient in Microsoft applications.
• High level of integrity and customer focus.

Responsibilities

• Represent the company by following standard operating procedures.
• Proactively sell and upsell all products and services within the property.
• Maximize sales and provide highest level of customer service to guests and future customers.
• Proactively sell, up-sell and cross-sell Palazzo Versace Dubai portfolio in a friendly, professional manner.
• Maintain focus on maximizing sales while assisting guests and internal/external customers.

Skills

Sales

Upselling

Customer service

Teamwork

Integrity

Tools

Opera

Microsoft Office

Job description

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property.
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
• Achieve given targets and maintain exceptional performance at all times.
• Handle queries through telephone, fax, and email.
• Use approved language skill as required at all times.
• Ensure compliance with the contact center quality performance requirements.
• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

CANDIDATE PROFILE

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
• Demonstrate experience working in a high volume, high pressure environment.
• Worked in Multi-Cultural environment.
• Display Team work to achieve departmental and organization goals
• Enter all bookings accurately
• Opera knowledge
• Proficient in Microsoft applications
• High level of integrity and customer focus