Reservations Agent

Palazzo Versace Dubai; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

Palazzo Versace Dubai in Dubai is seeking a Reservations professional to join our luxury hospitality team. You will represent the property by following SOPs and proactively sell and upsell all products and services to guests.

The role requires at least 6 months of reservations experience in a five-star hotel, Opera knowledge, and proficiency with Microsoft applications. You will handle bookings, inquiries by phone, fax and email, and work effectively in a high-pressure, multicultural environment.

Qualifications

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
• Demonstrate experience working in a high volume, high pressure environment.
• Worked in Multi-Cultural environment.
• Display Team work to achieve departmental and organization goals
• Enter all bookings accurately
• Opera knowledge
• Proficient in Microsoft applications
• High level of integrity and customer focus

Responsibilities

• Represent the company by following the standard operating procedures set by the organization.
• Proactively sell and upsell all products and services within the property.
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
• Achieve given targets and maintain exceptional performance at all times.
• Handle queries through telephone, fax, and email.
• Use approved language skill as required at all times.
• Ensure compliance with the contact center quality performance requirements.
• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

Skills

Reservations experience

Opera knowledge

Microsoft Office

Customer service

Teamwork

Multicultural environment

Education

Hospitality diploma

Tools

Opera PMS

Booking software

Job description

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization

• Proactively sell and upsell all products and services within the property.

• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.

• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.

• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.

• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.

• Achieve given targets and maintain exceptional performance at all times.

• Handle queries through telephone, fax, and email.

• Use approved language skill as required at all times.

• Ensure compliance with the contact center quality performance requirements.

• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

Requirements

CANDIDATE PROFILE

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.

• Demonstrate experience working in a high volume, high pressure environment.

• Worked in Multi-Cultural environment.

• Display Team work to achieve departmental and organization goals

• Enter all bookings accurately

• Opera knowledge

• Proficient in Microsoft applications

• High level of integrity and customer focus