Reservations Agent

Millennium Al Barsha Hotel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Millennium Al Barsha Hotel in Dubai is seeking a Reservations Agent to deliver exceptional guest service and efficiently manage room reservations. You will handle inquiries across multiple channels, confirm availability, and process bookings with accuracy.

Training is provided to ensure up-to-date knowledge of rooms, rates, and hotel policies. The role emphasizes a high standard of customer service, collaboration with the reservations team, and promotion of hotel packages and offers to enhance

Responsibilities

• Assist guests in making room reservations via phone, email, and online platforms.
• Provide information on availability, rates, and hotel amenities.
• Process reservations accurately and efficiently.
• Verify guest information and payment details.
• Offer recommendations based on guest preferences.
• Promote offers, packages, and discounts.
• Stay up-to-date on hotel policies, room types, and procedures.
• Collaborate with reservations team to manage inventory.
• Assist with group reservations as needed.
• Maintain high standards of customer service and professionalism.
• Participate in ongoing training to improve skills.
• Adhere to EH&S policies and procedures.

Job description

Job Description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.