Reservation Agent

TALENTMATE; Ras Al Khaimah; Vor Ort; AED 40.000 - 70.000; Vollzeit

Zusammenfassung

Rixos Hotels in Ras Al Khaimah, United Arab Emirates, is seeking an entry-level Reservations Agent. The role focuses on handling individual and group bookings, providing accurate information on rates and services, and maximizing occupancy through upselling. The candidate should have hospitality experience and fluency in Russian.

Flexibility for rotating shifts and weekends is required. The position is full-time and based at the Ras Al Khaimah property, offering opportunities to contribute to

Qualifikationen

• Minimum 1-2 years of experience in a similar role in hospitality
• Fluency in Russian is required
• Strong communication, customer service and sales skills

Aufgaben

• Process reservation requests, amendments, cancellations, deposits and group blocks accurately
• Identify guest requirements and recommend room types and packages
• Apply upselling techniques to maximize room revenue and occupancy
• Explain rates, promotions, guarantees and cancellation policies clearly
• Record special requests and billing instructions accurately
• Coordinate with Front Office, Sales, Finance and other departments

Kenntnisse

Russian fluency

Sales skills

Customer service

Jobbeschreibung

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

The Reservations Agent is responsible for handling individual and group booking enquiries while providing accurate information about room rates, availability, packages, facilities, and hotel services. The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques.

Key Responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately
• Identify guest requirements and recommend suitable room types, packages, and alternative dates
• Apply upselling techniques to maximize room revenue and occupancy
• Explain rates, promotions, guarantee terms, and cancellation policies clearly
• Record special requests, billing instructions, and guest preferences accurately
• Monitor room inventory, availability, rates, and occupancy throughout the day
• Maintain organized and up-to-date reservation records and correspondence
• Coordinate effectively with Front Office, Sales, Finance, and other departments
• Handle guest information with professionalism, integrity, and confidentiality
• Support hotel events, task-force assignments, new openings, and other operational requirements

Qualifications

• Minimum of 1-2 years' experience in a similar role, preferably within the hospitality industry
• Fluency in Russian is required
• Strong communication, customer service, and sales skills

Additional Information

• Flexible to work rotating shifts, weekends, and public holidays as required by operational needs
• Strong attention to detail when processing reservations, deposits, special requests, and billing instructions
• Able to manage multiple enquiries and perform effectively in a fast-paced hospitality environment
• Demonstrates professionalism, confidentiality, teamwork, and a guest-focused approach
• Committed to achieving revenue targets through effective sales and upselling techniques
• Willing to participate in training and continuously develop knowledge of hotel services, rates, and reservation systems
• Job-Category: Sales & Marketing
• Job Type: Permanent
• Job Schedule: Full-Time

Job Details

• Role Level: Entry-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Ras Al Khaimah
• Company Website: https://www.group.accor.com
• Job Function: Travel & Tourism
• Company Industry: /
• Sector: Hospitality

What We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.