Representative - Call Center

Dubai Islamic Bank; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Dubai Islamic Bank is seeking a Call Center representative to provide high customer service by attending customer interactions and escalating through internal channels to resolve complaints with minimum turnaround time, aiming to meet the bank's quality standards.

The role involves gathering information, handling interactions professionally, providing accurate information on products, cross-selling and upselling, adhering to policies, participating in training, maintaining teamwork, and flexible

Responsibilities

• Attending customer's interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.
• Provide high class services and support on Bank's different products.
• Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
• Adhere to Call Center scheduling, and maintain high level of adherence.
• To be flexible to work with different line of businesses.

Job description

• To provide high customer service through attending customer interactions as well as to escalation through the correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve
  the established standard for quality call handling and enhanced customer's experience.

Key Result Areas:

• Attending customer's interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer's interactions and ensure that issues are resolved both promptly andthoroughly.
• Provide high class services and support on Bank's different products.
• Maintain a high level of knowledge about the banks products and services and ensure customers areprovided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry servicestandards and codes of conduct
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness aboutproducts and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional workenvironment.
• Adhere to Call Center scheduling, and maintain high level of adherence.
• To be flexible to work with different line of businesses.