Remote Fleet Operations Specialist

Moove; Dubai; On-site; AED 66,960 - 111,600; Full time

Job summary

Moove is seeking a Remote Vehicle Operator in Dubai to monitor live fleet operations, respond to remote assistance requests, and ensure safe, efficient rides across the city. The role requires rotating 24/7 shifts and a valid UAE driving licence with at least 3 years experience.

You will work within our remote assistance platform, escalating unresolved issues, and contributing to our knowledge base while supporting customer service communications as needed.

Qualifications

• High school diploma or above, field of study unrestricted.
• Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms.
• Strong verbal and written communication skills in English; Arabic a plus.
• Calm and composed under pressure with strong situational awareness.
• Fast learner with the ability to quickly master new systems and features.
• Comfortable working rotating shifts in a 24/7 operational environment.
• Valid UAE driving licence with a minimum of 3 years of driving experience.

Responsibilities

• Monitor live vehicle operations and respond to remote assistance requests in real time.
• Use the remote assistance platform to support vehicles in accordance with operational protocols.
• Work on independently resolving issues, and elevate unresolved issues to the relevant team lead promptly and track resolution through to closure.
• Identify and flag patterns in vehicle behaviour or system performance that require attention.
• Communicate findings to relevant teams in a timely and structured manner.
• Collect, organise, and summarise remote assistance system issues and feedback.
• Assist customer service specialists with user communications and information follow-up as required.

Skills

English proficiency

Strong communication

Microsoft Office

Remote operations

Fast learner

Calm under pressure

Rotating shifts

Driving license

Education

High school diploma

Tools

Microsoft Office (Excel/Word)

Email

Internal platforms

Job description

Moove is seeking a Remote Vehicle Operator in Dubai to monitor live fleet operations, respond to remote assistance requests, and ensure safe, efficient rides across the city. The role requires rotating 24/7 shifts and a valid UAE driving licence with at least 3 years experience.

You will work within our remote assistance platform, escalating unresolved issues, and contributing to our knowledge base while supporting customer service communications as needed.