Remote Vehicle Operator | Dubai, UAE

Quona Capital; Dubai; Remote; AED 60,000 - 90,000; Full time

Job summary

Moove is seeking a Remote Vehicle Operator to monitor live operations and respond to remote assistance requests for the Dubai fleet. The role supports autonomous vehicles, escalates issues, and contributes to the knowledge base. You will work rotating shifts to provide 24/7 coverage.

A high school diploma or higher is required, with strong English communication and a UAE driving licence (3+ years). Proficiency in Microsoft Office is essential, and Arabic is a plus.

Qualifications

• High school diploma or above.
• Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms.
• Strong verbal and written communication in English; Arabic a plus.
• Valid UAE driving licence with minimum 3 years driving experience.

Responsibilities

• Monitor live vehicle operations and respond to remote assistance requests in real time.
• Use the remote assistance platform to support vehicles according to operational protocols.
• Escalate issues to the relevant team lead and track resolution to closure.
• Identify patterns in vehicle behaviour or system performance requiring attention.

Skills

Microsoft Office proficiency

Strong English communication

Stress-resilient

Driving licence

Education

High school diploma or above

Tools

Microsoft Excel

Microsoft Word

Email platforms

Internal platforms

Job description

About Moove

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.

Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents – Africa, Asia, Europe, North America, South America, and the Middle East – Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber.

Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector.

About The Role

As a Remote Vehicle Operator, you are the eyes and hands behind our fleet. You will monitor live vehicle operations, respond to remote assistance requests, and ensure every ride is completed safely and efficiently across Dubai.

This is a critical frontline operations role. You will work within our remote assistance platform to support autonomous vehicles in the field, elevate issues with precision, and help build the operational knowledge base that makes our fleet smarter over time. You will operate on a rotating shift schedule providing 24/7 coverage across the fleet.

What You’ll Be Doing

Remote Operations

• Monitor live vehicle operations and respond to remote assistance requests in real time
• Use the remote assistance platform to support vehicles in accordance with operational protocols
• Work on independently resolving issues, and escalat[e] them to the relevant team lead promptly and track resolution through to closure
• Identify and flag patterns in vehicle behaviour or system performance that require attention
• Communicate findings to relevant teams in a timely and structured manner

Reporting and Documentation

• Collect, organise, and summarise remote assistance system issues and feedback
• Communicate findings to relevant teams in a timely and structured manner

System and Customer Support

• Assist customer service specialists with user communications and information follow-up as required
• Support testing and feedback tasks related to remote assistance and customer service systems

Shift Requirements

• The employee will be working on a shift basis. The exact days and time will be communicated by their line manager. Schedules are adjusted based on operational needs.

What You Will Need For This Position

High school diploma or above; field of study unrestricted

• Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms
• Strong verbal and written communication skills in English; Arabic a plus
• Calm and composed under pressure with strong situational awareness
• Fast learner with the ability to quickly master new systems and features
• Comfortable working rotating shifts in a 24/7 operational environment
• Valid UAE driving licence with a minimum of 3 years of driving experience
• Clean driving record: no major traffic violations in the past 12 months, no Salik or RTA black points indicating reckless driving, no DUI or drug related driving offences, and no record of accidents resulting in death or serious injury

What Does Success Look Like

• Remote assistance requests handled accurately and within protocol response times
• Issues escalated and tracked to resolution without gaps
• Operational reports delivered on time with relevant observations noted
• Zero safety compromises on your watch

Who You'll Be Working with

Directly reporting to our Remote Operator Lead, and closely working with our Remote Operations Team.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an equal-opportunity employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice

Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or, if an individual has already been hired, termination of employment.

EEO Statement

Moove is an equal-opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.