Remote Customer Support Specialist | Parental Leave

PrismHelix; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Company laptop

Paid parental leave

Retirement matching

Wellness stipend

Internet reimbursement

Job summary

PrismHelix is seeking a Remote Customer Support Representative to deliver exceptional service via phone, chat, and email from anywhere in the United Arab Emirates. You will handle inquiries with speed and professionalism, and you will log interactions in the support system to ensure accurate records.

In this role, you will resolve issues with a solutions-focused approach, escalate complex matters to the appropriate team, and maintain a customer-first attitude.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience is preferred.
• Comfortable using CRM/helpdesk software.
• Patient, empathetic, solution-focused approach.
• Reliable internet for remote work.

Responsibilities

• Respond to customer questions quickly and professionally.
• Resolve complaints and issues with a solutions mindset.
• Log customer interactions accurately in the support system.
• Escalate complex issues to the right team.
• Keep a positive, customer-first attitude.

Skills

Verbal communication

Written communication

Customer service

CRM/helpdesk software

Problem solving

Tools

CRM/helpdesk software

Job description

PrismHelix is seeking a Remote Customer Support Representative to deliver exceptional service via phone, chat, and email from anywhere in the United Arab Emirates. You will handle inquiries with speed and professionalism, and you will log interactions in the support system to ensure accurate records.

In this role, you will resolve issues with a solutions-focused approach, escalate complex matters to the appropriate team, and maintain a customer-first attitude.