Remote Customer Care Specialist

Recruitals; Abu Dhabi; Remote; AED 45,000 - 78,000; Full time

Benefits offered by this job

Fully remote position

Flexible work schedule

Paid training programme

Professional development opportunities

Competitive compensation

Supportive team environment

Career progression pathways

Work-life balance support

Job summary

Recruitals is seeking a customer-focused Remote Customer Care Associate to support individuals by delivering timely assistance, resolving concerns, and creating positive service experiences.

The successful candidate will manage customer interactions, provide accurate responses, maintain service records, and collaborate with internal teams to ensure enquiries are handled efficiently while delivering consistent, professional support.

Qualifications

• High school diploma or equivalent.
• Previous customer care, customer service, or support experience preferred.
• Experience with digital communication platforms is beneficial.
• Strong interpersonal skills are valued for entry-level applicants.

Responsibilities

• Assist customers with enquiries, requests, and account-related questions.
• Provide accurate and helpful information through available support channels.
• Maintain detailed records of customer interactions.
• Resolve issues while following company procedures.
• Identify customer needs and provide suitable solutions.
• Escalate complex cases when required.
• Maintain a professional and empathetic communication style.
• Support customer satisfaction initiatives.
• Monitor follow-up activities and pending requests.
• Meet customer service performance standards.

Skills

Strong communication

Active listening

Problem-solving

Customer-oriented

Calm under pressure

Learn new systems quickly

Organisational skills

Reliable home working setup

Education

High school diploma or equivalent

Tools

Online communication tools

Job description

Recruitals is seeking a customer-focused Remote Customer Care Associate to support individuals by delivering timely assistance, resolving concerns, and creating positive service experiences.

The successful candidate will manage customer interactions, provide accurate responses, maintain service records, and collaborate with internal teams to ensure enquiries are handled efficiently while delivering consistent, professional support.