Remote API Support Engineer – FinTech & Cloud

AI Chopping Block, Inc.; United Arab Emirates; Remote; AED 441,000 - 661,000; Full time

Benefits offered by this job

Remote-first culture

MacBook Pro delivered to your door

Home office setup stipend

Meal stipend

Wellness stipend

Learning stipend

Health, dental, vision insurance (US/可

Job summary

Sardine is seeking an experienced Support Engineer to own the customer support experience end-to-end for our API-driven platform. You will troubleshoot, resolve, and prevent issues with customers, third-party providers, and internal teams across time zones.

The role requires deep technical knowledge, self-sufficiency, and the ability to work in a fast-paced, high-volume environment. Join us in delivering exceptional support from a remote-first team.

Qualifications

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role.
• Strong understanding of web technologies, APIs, and cloud infrastructure.
• Proficiency with SQL (joins, queries across multiple tables).
• Understanding of REST API and use of tools like Postman.

Responsibilities

• Be the first point of contact of customers and quickly understand their needs via email, chat, or phone.
• Own, prioritize, and troubleshoot complex technical issues with excellent customer solutions.
• Be a key source of knowledge on Sardine's risk and payment platform, APIs, SDKs, and underlying web-stack.

Skills

Fluent English

Web technologies

APIs

SQL

Cloud infrastructure

Independent work

Tools

Postman

Job description

Sardine is seeking an experienced Support Engineer to own the customer support experience end-to-end for our API-driven platform. You will troubleshoot, resolve, and prevent issues with customers, third-party providers, and internal teams across time zones.

The role requires deep technical knowledge, self-sufficiency, and the ability to work in a fast-paced, high-volume environment. Join us in delivering exceptional support from a remote-first team.