Relationship Officer - uBank

Abu Dhabi Commercial Bank; Abu Dhabi; Hybrid; AED 195,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Paid leave and airfare

Staff discounts

Education assistance

Flexible/Remote working options

Learning & development

Job summary

Abu Dhabi Commercial Bank is seeking a Relationship Officer for UBank in Abu Dhabi. The role focuses on managing customer interactions, executing transactions, and promoting banking solutions to raise customer satisfaction and drive business growth.

You will identify new sales opportunities, handle inquiries, and maintain records for performance tracking while adhering to policies and service standards across shifts in mall branches.

Qualifications

• At least 3 years of experience in banking or customer service.
• Bachelor’s degree in Business, Finance, or related field.
• Flexible to working in mall/shift branches with two shifts (morning and evening).
• uBank operates 7 days a week with a weekly day off.

Responsibilities

• Support the delivery of uBank services by managing customer interactions and promoting banking solutions.
• Execute banking transactions and respond to inquiries to ensure high satisfaction and service quality.
• Identify new sales leads and opportunities with cross-sell, upsell, and retention to grow market share.

Skills

Customer service

Sales

Cross-selling

Education

Bachelor's degree in Business/Finance or related field

Job description

Relashonship Officer - UBank ( UAE NATIONALS )

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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

In this role, your key responsibilities include:

• To support the delivery of uBank services by managing customer interactions, executing transactions and promoting banking solutions in order to enhance customer satisfaction and contribute to business growth
• Execute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality
• Identify new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the Bank
• Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity
• Identify and resolve customer issues or escalated to relevant teams to ensure timely and effective solutions
• Maintain accurate records and prepare reports on customer interactions and transactions to support performance tracking
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 3 years of experience in banking or customer service role
• Bachelor’s degree in Business, Finance, or related field
• Candidate should be flexible to working in mall/ shift branches with two shifts
  • Morning shift (9:45 AM - 4:00 PM)
  • Evening shift (3:45 PM - 10:00 PM)
• uBank operating days is 7 days a week (Including Sunday)
• Day-off once in a week

What we offer:

• Competitive Salary: The indicative pay range for this role is AED 17500 – AED 25000 per month plus incentives. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.