Relationship Manager Coordinator

Easy And Fast To Upload Your CV; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Easy And Fast To Upload Your CV seeks a Relationship Manager Coordinator to join our Dubai team. The role focuses on supporting the Relationship Manager to build and maintain strong client relationships and ensure excellent service delivery.

The ideal candidate will be highly organized, detail-oriented, and skilled in CRM systems and cross-functional coordination across sales, marketing, and production, with experience in cosmetics or fragrance sectors preferred.

Qualifications

• Bachelor's degree in business-related field.
• 5+ years in client relations or account coordination.
• Experience in cosmetics/fragrance industry preferred.
• Strong written and verbal communication.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Support Relationship Manager in managing day-to-day client interactions, follow-ups, and inquiries.
• Coordinate between clients, sales, marketing, and production to ensure seamless service delivery.
• Maintain accurate client records in CRM and generate reports on client activities and sales performance.
• Plan client events, product launches, and promotions to enhance engagement and brand loyalty.
• Research market trends and competitor activity in the perfume sector.
• Assist in resolving client issues and escalate when necessary to ensure satisfaction.
• Support upselling or cross-selling perfume products with the sales team.
• Handle scheduling, correspondence, and documentation related to client accounts.

Skills

Client relations

Communication

Organizational skills

CRM software

MS Office

Education

Bachelor's degree in Business Administration / related field

Tools

CRM software

MS Office Suite

Job description

Role Overview

We are seeking a highly organized and proactive Relationship Manager Coordinator to join our dynamic team. This role is pivotal in supporting the Relationship Manager to build and maintain strong enduring relationships with clients partners and stakeholders. The ideal candidate will be detailoriented possess excellent communication skills and a customer service excellence.

Key Responsibilities

• Client Relationship Support: Assist the Relationship Manager in managing daytoday client interactions ensuring timely followups and addressing client inquiries with professionalism.
• Coordination & Communication: Act as a liaison between clients sales teams marketing and production departments to facilitate seamless communication and service delivery.
• Data Management: Maintain accurate and uptodate client records in CRM systems; generate reports on client activities feedback and sales performance.
• Event Planning: Coordinate client events product launches and promotional activities to enhance client engagement and brand loyalty.
• Market Research: Support the Relationship Manager by gathering market intelligence on customer preferences competitor activities and industry trends specific to the perfume sector.
• Problem Resolution: Assist in resolving client issues promptly escalating matters when necessary to ensure customer satisfaction.
• Sales Support: Collaborate with sales teams to identify opportunities for upselling or crossselling perfume products.
• Administrative Tasks: Handle scheduling correspondence and documentation related to client accounts and relationship management activities.

Qualifications and Experience

• Bachelors degree in Business Administration Marketing Communications or a related field.
• 5 years of experience in client relations account coordination or customer service preferably within the cosmetic goods or fragrance industry.
• Strong interpersonal and communication skills both written and verbal.
• Proficiency in CRM software and MS Office Suite.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Detailoriented with a proactive approach to problemsolving.