Relationship Associate - Citi Commercial Bank (UAE Nationals Only)

Citi; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Citi in Dubai, United Arab Emirates, is hiring a Relationship Associate for Commercial Sales Support. You will support day-to-day client servicing, onboarding, KYC processes, and data-driven insights while coordinating with internal teams. The role emphasizes risk awareness and adherence to Citi's policies.

The ideal candidate has a minimum of 2 years’ experience and a Bachelor's degree, with strong data handling and communication skills to serve clients effectively.

Qualifications

• Minimum of 2 years relevant experience.
• Bachelor's degree required.

Responsibilities

• Provide day-to-day client servicing and resolve client issues including KYC and onboarding.
• Validate client data and documentation in relevant systems.
• Coordinate across internal departments to solve client needs.
• Provide feedback on product needs and process improvements.
• Analyze client data and prepare reports as needed.
• Assess risk in business decisions, maintain compliance with laws and policies and escalate control issues.

Education

Bachelor's degree

Tools

CRM systems

Job description

Job Family:

Commercial Sales Support

The Relationship Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client issues including but not limited to KYC, Onboarding, etc.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum of 2 years relevant experience

Education:

• Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Commercial and Business Sales

Job Family:

Commercial Sales Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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