Relationship Associate - Citi Commercial Bank (UAE Nationals Only)

Citi Bank; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Citi Bank in Abu Dhabi is seeking a Relationship Associate to support client onboarding and ongoing servicing. You will validate client data, coordinate with internal teams, and contribute to policy improvements while maintaining compliance with applicable laws.

The role emphasizes risk-aware decision making, data interpretation, and collaboration with multiple departments to meet client needs in a fast-paced financial services environment.

Qualifications

• Minimum of 2 years of relevant experience.
• Bachelor's degree required.

Responsibilities

• Provide day-to-day client servicing and resolve client issues.
• Validate client data and documentation in relevant systems.
• Coordinate and follow up across internal departments to fulfill client needs.
• Provide feedback on product needs, competitive practices and process improvements.
• Analyze client data and generate reports as needed.
• Assess risk in business decisions and ensure compliance with laws and Citi policies.

Skills

KYC

Onboarding

Client servicing

Data analysis

Education

Bachelor's degree

Job description

Job description

The Relationship Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Provide day-to-day client servicing, handle and provide timely resolution to client issues including but not limited to KYC, Onboarding, etc.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Minimum of 2 years relevant experience

Education

• Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Commercial and Business Sales

Job Family: Commercial Sales Support

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Preferred candidate

Nationality: United Arab Emirates