Regional Manager

Etihad; Abu Dhabi; On-site; AED 600,000 - 800,000; Full time

Job summary

Etihad Airways, based in Abu Dhabi, seeks an experienced Regional Manager to lead defined global airports in a region. You will plan, direct and optimize operations to meet safety, security, quality and customer service targets while driving financial performance and workforce development.

The role requires someone who can manage multiple airports through a network of area managers, maintain stakeholder relationships, and deliver sustainable improvements in operational standards.

Qualifications

• Degree level education required.
• Minimum 10 years airline and/or GHA experience, including 5 years in an Airport Management capacity or Airports head office management role.
• Previous international assignment would be highly advantageous.

Responsibilities

• Drive delivery of high customer service standards across the region’s airports to ensure best guest experience.
• Oversee safety, security, quality and operations targets at regional level with SLA alignment.
• Manage regional budgets and workforce, optimize resource use across airports.
• Plan station start-ups, service changes, terminal changes and flight schedule changes to meet business plans.

Skills

Leadership

Stakeholder Mgmt

Strategic Planning

People Development

Education

Bachelor's degree

Job description

Job Description:

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.

If you would like to be involved in a true, transformational journey, now is the time.

As a Regional Manager, you will lead, plan and direct the defined global airports at a regional level, ensuring airport operations are conducted in a safe, secure and compliant manner, achieving financial, quality, operational, customer service and workforce development objectives.

Accountabilities

• Driving delivery of the highest customer service standards across the region’s airports to ensure the best possible guest experience throughout the airport journey by the development of sustainable strategic plans for delivering world class airport operations within the defined region.
• Achievement against strategic standards and targets to meet safety, security, quality and operational objectives for the regional operation, ensuring consistency, sustainability and excellence in their delivery across the assigned region.
• Maintaining regional level management oversight of area and airport performance, including outsourced functions, to ensure implementation and performance against all applicable targets and objectives, including but not limited to documented requirements specified in Service Level Agreements (SLAs) and achievement against associated objectives – acting as a point of escalation and direction in relation to performance against defined targets and objectives, where required.
• Delivery against the region’s short and long-term financial and budget plans. Responsible for the efficient management of the workforce, ensuring optimum utilisation of resource management across the defined area.
• Planning and directing of station start-ups, service provider changes, terminal changes and flight schedule changes in the area, to deliver the expected Etihad Airways guest experience standards and to meet approved business plans without compromising safety, security or operational integrity.
• Assignment of the necessary resources and facilities, workspace, equipment, supporting services and working environment for each airport to support the nature and scale of operations, including an appropriate level of management and non-management personnel, to ensure operations are conducted in accordance with regulatory requirements, company policies and procedures, and all applicable safety and security standards and requirements.
• Through a network of Area and Airport Managers, establishing and maintaining sound professional working relationships with internal and external stakeholders across all airports in the defined region, including partner airlines, local authorities and ground handling service providers.
• Strong direction and leadership of the airport workforce in the defined region, ensuring delivery on staff development and performance objectives, mentoring, performance management and succession planning.
• Leading the defined airport areas and driving employee engagement, a high-performance culture that gives emphasis to leadership, empowerment, communication, quality, productivity and goal attainment.
• Driving best practices to improve and enhance operations through ongoing identification and management of non-compliance or areas of improvement across safety, security, quality and operations.

Qualifications

• Degree level education required
• Minimum 10 years airline and/or GHA experience, including 5 years in an Airport Management capacity or Airports head office management role
• Previous international assignment would be highly advantageous

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com