Arabic Speaking Receptionist - Dubai Dragon Mart

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Premier Inn Hotels LLC in Abu Dhabi is looking for a proactive Hotel Receptionist to welcome guests, handle check-in and check-out, and ensure a smooth front desk operation. You will manage reservations, provide information, and coordinate with other departments, while using Opera PMS and maintaining high standards of customer service in a busy environment.

Arabic language skills are essential. This role requires accuracy in payments, data entry, and promoting a positive guest experience from

Qualifications

• Minimum of one-year experience as Hotel Receptionist in Front Office.
• Knowledge of Opera (PMS).
• Arabic language – speaking, reading and writing.

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls with a warm, timely welcome in line with brand standards.
• Answer guest queries and provide information on promotions, room prices, activities and events in the surrounding area.
• Ensure payments are made according to cash handling procedures and process reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails and filing to ensure smooth running of the reception area and maintain stock of supplies.
• Effectively communicate with all departments on guest requests and complaints for smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

Skills

Customer service

Communication skills

Attention to detail

Team work

Organizational skills

Tools

Opera PMS

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS
• Arabic Language- speaking,writing and reading