Receptionist Al-Futtaim Motors Toyota

Al-Futtaim; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Al-Futtaim is seeking a Customer Reception Host for Toyota Retail Aftersales to greet visitors, determine reasons for visits, and direct them to the right department. You will ensure smooth transitions for those with appointments and support the reception team to meet customer needs.

You will handle phone inquiries, schedule appointments, and escalate complaints to achieve high customer satisfaction while maintaining a safe, welcoming environment.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of customer service experience preferred.
• Strong planning and organizational abilities for reception duties.
• Excellent communication and customer service skills expected.

Responsibilities

• Welcome customers and direct them to the appropriate department.
• Direct customers with appointments to the correct Service Advisor for smooth transitions.
• Manage incoming calls and schedule appointments in coordination with the Centre.
• Assist with reception duties when staff are unavailable.
• Report health and safety issues affecting customers or staff.

Skills

Excellent communication

Strong organizational skills

Customer complaint handling

Scheduling software experience

Education

High School Diploma or equivalent

Tools

Scheduling software

Job description

Job Description:

Overview Of The Role:

• The Customer Reception Host at Toyota Retail Aftersales is pivotal in delivering exceptional customer service as the first point of contact for visitors. The role involves welcoming customers, assisting them in connecting with the appropriate department, and ensuring smooth transitions, especially for those with scheduled appointments. Success in this role is measured by customer satisfaction scores and effective communication of customer needs. The host also addresses customer complaints, manages phone inquiries, and contributes to an efficient reception process, all while ensuring a safe and welcoming environment.

What You Will Do:

General

• Welcome customers with a warm and friendly demeanor to ensure a positive first impression and guarantee a 100% score in customer satisfaction metrics.
• Establish the reason for the customer visit and direct them to the appropriate department to meet their needs efficiently.
• Ensure customers with appointments are directed smoothly to the correct Service Advisor, providing a seamless transition and professional service.
• Provide a courteous and appreciative send-off to all departing customers, reinforcing the acknowledgment of their visit.
• Timely report and elevate customer complaints to the Reception Manager to ensure complete resolution and customer satisfaction.
• Answer all incoming phone calls and manage appointment scheduling in coordination with the Customer Engagement Contact Centre.
• Facilitate the complete customer journey by assisting with reception duties when Service Advisors are not available.
• Report any health and safety issues that might impact customers or associates.

Required Skills To Be Successful:

• Excellent communication skills to interact effectively with a diverse range of customers.
• Strong organizational skills to manage customer flow and appointments efficiently.
• Ability to handle customer complaints and elevate them appropriately for resolution.
• Experience in using scheduling and customer service software to manage appointments and interactions.

What Qualifies You For The Role:

• High School Diploma or equivalent educational background.
• 2-3 years of experience in customer service, showcasing an ability to manage customer interactions effectively.
• Strong planning and organizing skills to manage the reception efficiently.
• Proficiency in managing customer interactions and providing high-level customer service.

Requirements: