Receptionist

Chalhoub Group; Dubai; On-site; AED 45,000 - 73,000; Full time

Job summary

Chalhoub Group in Dubai is seeking a proactive D3 receptionist to manage front office operations, handle calls, mail and visitor flow, and be the single point of contact for messages.

This role requires strong communication, reliability, and a customer-first mindset to support internal teams and external guests in a fast-paced luxury retail environment. Experience with switchboards and coordinating couriers is a plus.

Qualifications

• Front office operations experience.
• Excellent communication and guest service skills.
• Ability to screen and forward calls and take messages.

Responsibilities

• Handle mail and courier deliveries daily.
• Operate telephone switchboard and forward calls.
• Greet visitors and direct them to appropriate departments.
• Maintain guest reservation system.
• Perform other clerical duties as needed.

Skills

Front office operations

Communication

Guest service

Time management

Education

High school diploma or equivalent

Tools

Telephone switchboard

Job description

INSPIRE EXHILARATE DELIGHT For over seven decades Chalhoub Group has been a partner and creator of luxury experiences in the Middle East In its pursuit to excel as a hybrid luxury retailer the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion beauty jewellery watches eyewear and art de vivre categories Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers Be it by constantly reinventing itself committing to innovation or embracing new technologies the Group is shaping the future of luxury retail It delivers seamless omnichannel experiences across more than 950 stores online platforms and mobile apps Driving this innovation journey is The Greenhouse the Group s innovation hub incubator and accelerator for startups and emerging businesses regionally and globally Chalhoub Group fosters a people-at-heart culture rooted in diversity equity and inclusion and a workplace catalysed by forward thinking and future-proofing Today it brings together over 16 000 talented professionals across eight countries in the Middle East with a presence in LATAM Their collective efforts have earned the Group the Great Place to Work certification in several markets Sustainability is at the core of the Group s strategy guided by a clear commitment to people partners and the planet Chalhoub Group is proud to be a member of the United Nations Global Compact a signatory of the Women s Empowerment Principles and to have pledged to reach Net Zero by 2040

What You ll Be Doing

The D3 receptionist is responsible for all front office operations such as handling company incoming and outgoing telephone calls dispatching of mail couriers and time sheets The job holder is the single point of contact for all messages and information

Key Responsibilities

Daily collection and delivery of mail from PO Box and transfer to office mail room when assignedOperate telephone switchboard to answer screen and forward calls providing information and taking messagesProvide information about establishment such as location and working hours of departments or offices employees within the organization or services providedGreet persons entering establishment determine nature and purpose of visit and direct or escort them to specific destinationsMaintain guest reservation systemReceive sort and route mail with courier and deliveriesManage the mail room by allocating mailspace for each department companyAssist staff and keep a track of the international calls and faxes to enable the accounts department to debit the amount to the personnelBe aware of the location of staff i e out of the office in a meeting on leave on business trips etc Arrange for public transportation if requested by guestsMaintain up-to-date telephone listsPerform other clerical duties as needed such as filing photocopying and collating

A customer-first mindset, with the ability to deliver a positive and professional experience to internal and external stakeholders.

Strong communication skills, with confidence in sharing updates clearly, asking the right questions, and following up in a timely manner.

A collaborative approach, with the ability to work respectfully with different teams and build trust through reliability and openness.

Good understanding of office administration, including coordination, documentation, scheduling, tracking, and day-to-day operational support.

Attention to detail and a willingness to improve processes, making everyday tasks more organized, efficient, and consistent.

Curiosity to learn about the organization, its brands, functions, and ways of working.

A growth mindset, with the ability to reflect, receive feedback, and continue developing professionally.

Resilience and adaptability, especially in a fast-paced environment where priorities may shift.

An inclusive and respectful approach, with appreciation for different people, perspectives, and working styles.