Receptionist (Emiratisation)

Chalhoub Group; Dubai; On-site; AED 66,960 - 111,600; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

The D3 receptionist at Chalhoub Group handles front office operations, including answering calls, dispatching mail, and time sheets. The role is the single point of contact for messages and information in the Dubai office.

Responsibilities include mail and courier management, greeting visitors, maintaining guest systems, and coordinating travel or transport as needed, while supporting staff with calls and clerical tasks.

Qualifications

• A customer-first mindset with the ability to deliver a positive and professional experience to internal and external stakeholders.
• Strong communication skills, with confidence in sharing updates clearly and following up promptly.
• Collaborative approach and ability to work respectfully with different teams.
• Good understanding of office administration, scheduling, documentation and day-to-day operations.
• Attention to detail and willingness to improve processes for efficiency.
• Curiosity to learn about the organization, its brands, functions and ways of working.
• Growth mindset with the ability to reflect, receive feedback, and develop professionally.
• Resilience and adaptability in a fast-paced environment.

Responsibilities

• Daily collection and delivery of mail and transfer to the office mail room as assigned.
• Operate telephone switchboard to answer, screen and forward calls, provide information and take messages.
• Provide information about locations and hours of departments, employees, or services.
• Greet visitors and direct or escort them to destinations.
• Maintain guest reservation system.
• Receive, sort, and route mail, including couriers and deliveries.
• Manage the mail room by allocating mailspace for each department or company.
• Assist staff and track international calls and faxes for accounting debits.
• Be aware of staff locations (in meetings, on leave, traveling).
• Arrange public transportation if requested by guests.
• Maintain up-to-date telephone lists.
• Perform other clerical duties such as filing, photocopying and collating.

Skills

Customer service

Communication

Team collaboration

Office administration

Attention to detail

Job description

What You’ll Be Doing

The D3 receptionist is responsible for all front office operations such as handling company incoming and outgoing telephone calls, dispatching of mail, couriers and time sheets. The job holder is the single point of contact for all messages and information.

Key Responsibilities

• Daily collection and delivery of mail from PO Box and transfer to office mail room when assigned
• Operate telephone switchboard to answer, screen and forward calls, providing information and taking messages
• Provide information about establishment such as location and working hours of departments or offices, employees within the organization, or services provided
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Maintain guest reservation system
• Receive, sort, and route mail, with courier and deliveries
• Manage the mail room by allocating mailspace for each department/company
• Assist staff and keep a track of the international calls and faxes to enable the accounts department to debit the amount to the personnel
• Be aware of the location of staff i.e. out of the office in a meeting, on leave, on business trips etc.
• Arrange for public transportation if requested by guests
• Maintain up-to-date telephone lists
• Perform other clerical duties as needed, such as filing, photocopying, and collating

What You’ll Need to Succeed

• A customer-first mindset, with the ability to deliver a positive and professional experience to internal and external stakeholders.
• Strong communication skills, with confidence in sharing updates clearly, asking the right questions, and following up in a timely manner.
• A collaborative approach, with the ability to work respectfully with different teams and build trust through reliability and openness.
• Good understanding of office administration, including coordination, documentation, scheduling, tracking, and day-to-day operational support.
• Attention to detail and a willingness to improve processes, making everyday tasks more organized, efficient, and consistent.
• Curiosity to learn about the organization, its brands, functions, and ways of working.
• A growth mindset, with the ability to reflect, receive feedback, and continue developing professionally.
• Resilience and adaptability, especially in a fast-paced environment where priorities may shift.
• An inclusive and respectful approach, with appreciation for different people, perspectives, and working styles.

What the Group can Offer

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Emirati Talent & Inclusive Opportunities

At Chalhoub Group, we are committed to empowering UAE Nationals and fostering local talent as part of our vision for a thriving workforce. We welcome applications from Emirati candidates who are eager to grow, innovate, and contribute to the success of our organization. Our commitment to diversity and inclusion ensures equal opportunities for all, regardless of gender, age, race, religion, or ability.