Clinical Assistant

Fakeeh University Hospital; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Fakeeh University Hospital in Dubai seeks a dedicated customer service professional to support patient and family-centered care. You will assist in daily unit operations, escort patients, and help clinicians during clinics.

The role emphasizes communication, organization, confidentiality, and a fast-paced environment. Arabic language skills are desirable, and a bachelor’s degree is required.

Qualifications

• Bachelor's Degree or equivalent required.
• Exposure to customer service principles.
• Knowledge of Arabic is desirable.
• Experience with clinical procedures desirable.

Responsibilities

• Organization Skills
• Customer Service and Communication
• Quality & Accuracy
• Responsibility to Management

Skills

Communication

Interpersonal skills

Organizational skills

Multi-tasking

Attention to detail

Adaptability

Arabic language

Education

Bachelor's degree or equivalent

Job description

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Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care – drawn from the renowned Fakeeh Care group based in Saudi Arabia.
Fakeeh University Hospitalis made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country.
Fakeeh University Hospitalis a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency department.

Job Profile:

• Supports the provision of safe, patient and family focused quality care.
• Creates a positive patient experience at our facility. Exhibits a proactive approach toward ensuring excellent patient care
• Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality.
• Assisting Physicians at the time of seeing patients in the clinics.
• Supports the successful achievements of Clinic Operations strategic goals.
• Escorts patient whenever need arise throughout the hospital premises.
• Demonstrates knowledge of all hospital services and facilities.
• Assists departments with their transportation needs throughout the hospital.

Job Responsibilities:

Organization Skills

Customer Service and Communication

Quality & Accuracy

Responsibility to Management

Education:

• Bachelor's Degree or equivalent

Experience:

• Exposure to / experience with customer service principles
• Knowledge of Arabic is desirable.
• Experience with clinical procedures desirable

Skills:

• Strong communication, interpersonal and organizational skills
• Remain calm under trying circumstances and work with frequent interruptions.
• Ability to be flexible and adaptable in a variety of situations.
• Strong attention to detail
• Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
• Communicates clearly and concisely in both oral and written format.