Reception Manager - Kuwait

Career Land Center, LLC; Dubai; On-site; AED 143,000 - 214,000; Full time

Benefits offered by this job

Competitive salary package

Transportation provided

Medical insurance

Paid annual leave

Airfare/flight benefits

Visa/work permit support

Relocation support

Job summary

Career Land Center, LLC is seeking an experienced Reception Manager for a Food & Beverage company in Kuwait. You will lead the reception team, oversee reservations and guest flow, and ensure a warm, professional experience from arrival to departure.

You will supervise hosts/hostesses, coordinate with service and kitchen, and drive high standards of guest engagement and hospitality. The role requires strong leadership, guest-relations skills, and a track record in fast-paced dining environments.

Qualifications

• Experience leading reception/front-of-house teams in hospitality.
• Strong guest-service mindset and communication skills.
• Ability to manage reservations, seating and VIP guests.

Responsibilities

• Welcome guests warmly and manage arrivals and seating.
• Oversee hosts/hostesses and ensure smooth front-of-house flow.
• Train staff on guest service, etiquette and reservation procedures.
• Coordinate with restaurant manager, service team, and kitchen.
• Maintain staff schedules and briefings for high guest satisfaction.

Skills

Front-of-house leadership

Guest relations

Reservations management

Staff training

Hospitality operations

Job description

Career Land Center is hiring an experienced Reception Manager for an Food & Beverage company in Kuwait.

We are looking for a polished and guest-focused hospitality professional who can lead the reception team, manage reservations and table flow, and ensure every guest receives a warm, professional, and seamless experience from arrival to departure. The Reception Manager will oversee the hosts and hostesses and ensure high standards of guest engagement, reservation management, and front-of-house coordination.

Key Responsibilities

• Welcome and greet guests warmly and professionally upon arrival.

• Manage guest arrivals, seating, waiting lists, and departures efficiently.

• Ensure guests receive excellent service from the moment they enter the restaurant.

• Handle guest requests, feedback, and complaints professionally and promptly.

• Maintain a high standard of hospitality, guest satisfaction, and restaurant image.

• Manage daily reservations, bookings, walk-ins, VIP guests, and special requests.

• Maintain accurate reservation records and monitor table availability.

• Coordinate table allocation according to reservations, guest preferences, and restaurant capacity.

• Manage waiting lists during busy periods and communicate estimated waiting times clearly.

• Monitor table turnover and coordinate with the service team to optimize seating.

• Supervise, guide, and support receptionists, hosts, and hostesses.

• Prepare staff schedules and ensure adequate reception coverage at all times.

• Conduct daily briefings and communicate important reservations, VIP guests, events, and special requirements.

• Train team members on guest service, restaurant standards, telephone etiquette, and reservation procedures.

• Monitor staff grooming, appearance, punctuality, and professional conduct.

• Coordinate closely with the Restaurant Manager, service team, kitchen, and management team to ensure smooth operations.

Requirements

• Previous experience as a Reception Manager, Head Hostess, Guest Relations Supervisor, or similar front-of-house leadership role.

• Strong experience in restaurants, cafés, hospitality groups, or F&B operations.

• Experience managing hosts, hostesses, or reception teams is required.

• Strong knowledge of reservations, table management, guest flow, and waiting-list handling.

• Excellent customer-service, communication, and guest-relations skills.

• Strong leadership, team-management, and training skills.

• Ability to work in a fast-paced hospitality environment.

• Professional appearance, positive attitude, and strong attention to detail.

• Good organizational and problem-solving skills.

• Experience with reservation systems is an advantage.

• International hospitality experience is an advantage.

• Willingness to relocate to Kuwait.

Benefits

• Competitive salary package

• Transportation provided

• Medical insurance

• Paid annual leave

• Airfare/flight benefits according to employment terms

• Employment visa/work permit support

• Relocation support according to employer policy

• Other benefits included in the employment package

• Opportunity to work with a large hospitality group in Kuwait