Quality Control Officer (Outsource)

ADIB Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB Group in Dubai is seeking a Quality Control Officer (Outsource) to provide advisory expertise to the Home Finance Sales Unit, respond to queries, and ensure service standards. The role focuses on risk awareness and adherence to banking regulations.

You will support RCSA processes, mitigation planning, KPI/KRI reporting, and audit deliverables, while maintaining SOPs and process documents for HF Sales. A strong grasp of home finance operations and regulatory requirements is essential.

Qualifications

• Detailed knowledge of the home finance process.
• Awareness of AML/KYC/Sanctions guidelines.
• Sound knowledge of Operational Risk Management.
• Understanding of ADIB service standards.

Responsibilities

• Provide advisory matter expertise to Home Finance Sales Unit by being a reference and responding to queries.
• Deliver excellent service in accordance with agreed standards.
• Facilitate and perform the Risk & Control Self-Assessment (RCSA) process and draft mitigation plans.
• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) for the product line.
• Maintain audit deliverables and address questions during audits.
• Write or revise SOPs and process documents for HF Sales Unit.
• Prepare and maintain MIS reports, reviews, and presentations on various parameters.

Skills

Home finance process

AML/KYC/Sanctions awareness

Operational Risk Management

ADIB service standards

Job description

Description

Role : Quality Control Officer (Outsource) r
Location: Dubai
Role Purpose:

• Role is responsible to provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
• Responsible to deliver excellent service in accordance with agreed standards.
• Evaluate department activities and the internal control systems identify shortcomings and recommend suitable changes to management
  Key Accountabilities of the role
  
• Facilitate and perform the Risk & Control Self-Assessment (RCSA) process for Home Finance Sales Department and draft mitigation plan (Issue/action) if gaps are identified for follow up/ revamping of RCSA.
• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improve existing body of KRI and related reporting.
• Maintaining and preparing Audit Deliverables and address questions and other requests during audits.
• Provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
• Write or revise Standard Operating Procedures (SOP) and Process Documents for HF Sales Unit.
• Preparing periodic daily weekly monthly MIS Reports Reviews and Presentations on various parameters including Process & Productivity Staff Performance Monthly Disbursement TAT Customer Complaints.
• Preparing and maintaining Staff Records including- New staffs Recruitment Report/ Organization Chart/ Warning letters / PIP/ Title Change/ Transfer/ Resignation/ Yearly Performance Plan.
• Support Business Unit with Shariaa/legal/GCD approvals and co-ordination with Risk functions (ORM FRM Compliance Sharia Legal Internal Audit) for timely submission of required deliverables and activities.
• Ensure adherence of all banks prescribed processes standard operating procedures and central bank local requirements.
• Analyzing & coordinating daily department activities and providing general administrative support.
  

Results required are:

• To ensure Business Unit daily operations and business transactions follow all relevant legal and internal rules.
• To ensure that all processes are followed as per ADIB guidelines.
• To ensure that all the assigned tasks are delivered with accuracy and in compliant with banking regulations.

Specialist Skills / Technical Knowledge Required for this role:

Knowledge of the banks products services and policies required to undertake the role:

• A detailed knowledge of the home finance process
• Awareness of the regulatory policies and procedures (AML / KYC/Sanctions Guidelines).
• Sound knowledge of Operational Risk Management.
• Understanding of ADIB service standards

Required Experience:

Unclear Seniority