Quality Control Officer (Outsource)

Abu Dhabi Islamic Bank PJSC; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A financial institution in the UAE is seeking a Quality Control Officer (Outsource) to ensure compliance with banking regulations and improve departmental efficiencies. Responsibilities include advising the Home Finance Sales Unit, evaluating internal controls, and preparing performance reports. Candidates should possess detailed knowledge of home finance processes and regulatory policies. This position is based in Dubai and requires strong analytical skills.

Qualifications

• Detailed knowledge of home finance processes.
• Awareness of AML/KYC/Sanctions guidelines.
• Sound understanding of banking regulations.

Responsibilities

• Evaluate department activities and internal controls.
• Prepare periodic reports on various performance metrics.
• Support Business Unit with compliance and timely deliverables.

Skills

Knowledge of the home finance process

Understanding of regulatory policies

Operational Risk Management

Familiarity with ADIB service standards

Job description

Role : Quality Control Officer (Outsource) r

Location: Dubai

Role Purpose:

• Role is responsible to provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
• Responsible to deliver excellent service in accordance with agreed standards.
• Responsible to evaluate department activities and internal control systems, identify shortcomings and recommend suitable changes to management.

Key Accountabilities of the role

• Facilitate and perform the Risk & Control Self-Assessment (RCSA) process for Home Finance Sales Department and draft mitigation plan (Issue/action) if gaps are identified for follow up/revamping of RCSA.
• Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line; continuously improve existing body of KRI and related reporting.
• Maintaining and preparing Audit Deliverables and address questions and other requests during audits.
• Provide advisory matter expertise to Home Finance Sales Unit by being a point of reference and responding to queries.
• Write or revise Standard Operating Procedures (SOP) and Process Documents for HF Sales Unit.
• Preparing periodic daily, weekly, monthly MIS Reports, Reviews and Presentations on various parameters including Process & Productivity, Staff Performance, Monthly Disbursement, TAT, Customer Complaints.
• Preparing and maintaining Staff Records including - New staffs Recruitment Report/ Organization Chart/ Warning letters / PIP/ Title Change/ Transfer/ Resignation/ Yearly Performance Plan.
• Support Business Unit with Shariaa/legal/GCD approvals and co-ordination with Risk functions (ORM, FRM, Compliance, Sharia, Legal, Internal Audit) for timely submission of required deliverables and activities.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank local requirements.
• Analyzing & coordinating daily department activities and providing general administrative support.

Results required are:

• To ensure Business Unit daily operations and business transactions follow all relevant legal and internal rules.
• To ensure that all processes are followed as per ADIB guidelines.
• To ensure that all the assigned tasks are delivered with accuracy and in compliant with banking regulations.

Specialist Skills / Technical Knowledge Required for this role:

Knowledge of the bank’s products, services and policies required to undertake the role:

• A detailed knowledge of the home finance process
• Awareness of the regulatory policies and procedures (AML / KYC/Sanctions Guidelines).
• Sound knowledge of Operational Risk Management.
• Understanding of ADIB service standards

Job Info

• Job Identification 3569