QAQC Coordinator

ISG Middle East; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

ISG Middle East is seeking a QAQC Coordinator to guide project teams in implementing ISG quality policies across multiple projects in Dubai. You will foster a strong quality culture, drive continuous improvement, and support accreditations and client requirements.

The role covers pre-construction, construction, completion and ongoing quality management, including leading workshops, managing ITPs, and training project staff and subcontractors on quality software and processes.

Qualifications

• Minimum 7 years of work experience in construction quality.
• Degree in Construction Management, Engineering, or related field.
• ISO 9001 Internal or Lead Auditor certification preferred.
• Membership of CQI, CIOB or similar desirable.
• Proficient with quality software tools and MS Office.

Responsibilities

• Guide project teams in implementing quality management policies.
• Attend site and subcontractor meetings to ensure quality expectations.
• Lead Quality Risk Workshops and maintain ITP registers.
• Manage preconstruction quality planning and design controls.
• Provide training on quality tools to staff and supply chain.

Skills

Quality management

Site inspections

ITP development

Quality data analysis

Root cause investigations

Team leadership

Communication

Education

Degree in Construction Management or Engineering

ISO 9001 Internal/Lead Auditor certification

CQI/CIOB membership desirable

Tools

Procore

Rdrive

Job description

• QAQC Coordinators are responsible for effectively guiding project teams in the day-to-day implementation of quality management policies and procedures across a number of projects.
• QAQC Coordinators must ensure that project teams uphold ISG quality business systems on projects, fostering a positive quality culture, with a focus on continuous improvement, enabling accreditations to be maintained and client expectations met.
• QAQC Coordinators must actively participate in Team meetings, being a voice for the projects with the aim to continually improve the company’s approach to managing quality, including sharing knowledge and discussing trends in construction quality issues.

Pre construction

• Whilst ISG will have a standard way of operating the Quality Management System, outlined in a Project Quality Plan, there may be subtle nuances which the QAQC Coordinator should support the project team in identifying and addressing through the plan. Should any significant deviation from the standard way of operating be proposed by the project, the QAQC Coordinator should immediately communicate this to their Quality Manager.
• Where possible, and for high-risk packages in particular, the QAQC Coordinator should attend subcontractor start up meetings to ensure that the quality expectation for the project and their package are clearly communicated and understood.
• QAQC Coordinators are responsible for ensuring that adequate preparation for Quality Package Risk Workshop sessions (or equivalent) have been completed by the project team to enable an effective workshop to take place.
• QAQC Coordinators are required to schedule, chair and minute relevant Quality Package Risk Workshop sessions during the design period and prior to letting subcontractor, working with the relevant Technical QAQC Coordinator and members of the project team to identify potential quality risks and plan for the required quality control measures. This includes assisting with the setup of ITP registers and site folders on site.
• QAQC Coordinators must ensure that the project team are adequately managing preconstruction design and quality control processes including factory inspections, manufacture inspection and test plans and records, benchmarks, samples etc.
• QAQC Coordinators should assist the project team with an effective review of fabrication and construction quality plans and ensure that adequate controls are in place in accordance with the relevant product data sheets and contractual obligations.
• QAQC Coordinators are responsible for assisting the project team with the accurate setup of new projects in the relevant site quality management software tools. This includes the setting up of new users and training of project staff, subcontractor and consultants and clients. Critically the determination of the system architecture will establish a planned inspection schedule for ISG and its subcontractors which is fundamental to lead indicator metrics for quality performance.

Construction

• QAQC Coordinators must regularly attend site to monitor the effective completion of project quality risk controls over the life of their projects, paying particular attention to subcontractor controls like ITPs, benchmarks, void closures, mock ups etc. QAQC Coordinators must assist the project team, ensuring that the associated quality and design control tracking registers are being implemented and are up to date.
• QAQC Coordinators must regularly attend site walks with the site team and consultants to develop construction knowledge and lead by example in the implementation of the nominated quality management site software tools. QAQC Coordinators should also immediately report back to the Quality Manager on project quality construction or performance issues and support them with the investigation and close out of quality issues where feasible.
• QAQC Coordinators should ensure that they are continually reviewing and reporting on quality issue performance data trends, with the aim of working with the Quality Manager and project team members to respond and preventing their recurrence over the life of the project. QAQC Coordinators should work closely with planning and commercial team members on the project to feedback rework information and impact which should be considered when determining progress and therefore payment for subcontractors on the project.
• QAQC Coordinators should provide the project team, subcontractors, consultants and clients with training in the effective use of the nominated quality management software field tools, promoting its ongoing and progressive use. Where adoption is not meeting expectations QAQC Coordinators should report this to the Quality Manager or Head of HSQE for support and intervention.

Completion

• The Quality Team are the champions of ISGs “Absolute Completion” process across the projects. This means that in the lead up to the completion of the project, QAQC Coordinators should be monitoring the status of the project against the key metrics which make up the Absolute Completion score.
• QAQC Coordinators must assist the Quality Manager to ensure that adequate identification and management of rework by project team members is occurring in the lead up to handovers to enable the on-time attainment of Practical Completion certification and the least number of defects at handover as possible. QAQC Coordinators must assist project teams with planning for completion including regular distribution of rework lists to subcontractors.
• QAQC Coordinators must monitor the effective management of handover information and report any concerns with either the quality of documentation or the timeliness of records to senior members of the project team.
• QAQC Coordinators must assist with the training of ISG staff and the ISG supply chain in the use of quality management software tools, handover tools and post pc tools to manage completion and maintenance requirements to address trending areas which point to consistent knowledge gaps.

Ongoing

• QAQC Coordinators should ensure that their projects are adequately prepared for internal and external audits. QAQC Coordinators should work with the Internal Quality Audit Function to ensure that internal and external audits are accommodated and are able to be run smoothly.
• QAQC Coordinators are responsible for the testing of quality management software during the release of new functionality. As a part of this requirement, detailed and clear reports must be provided on any issues that exist to enable quick resolution prior to roll out. QAQC Coordinators are responsible for the follow through on any quality management software troubleshooting issues communicated from site teams, consultants, clients or subcontractors to determine exact issues and communicate these with the vendor to enable quick resolution.
• To improve client satisfaction and cost reduction, QAQC Coordinators must seek feedback from employees to expose opportunities to improve quality management processes and report suggested improvements to their line manager, the Head of HSQE, during regular quality management meetings.
• Whilst support and structured training opportunities will be provided by ISG, QAQC Coordinators are responsible for their own technical professional development and are expected to spend time researching construction methods in order to build their technical knowledge. This is a critical requirement of their continued development in preparation for the next step of their career.
• Onsite experience on construction projects and a minimum expectation of construction knowledge is required in order to be able to provide necessary levels of support and coordination to project teams, design consultants and the supply chain. The immediate expectation is that further technical knowledge is built under the supervision of the Technical QAQC Coordinator.

Skills & experience

• Strong knowledge of construction methods and quality systems (e.g., ISO 9001).
• Experience in site inspections, ITPs, benchmarks, and quality audits.
• Proficient in quality management software (e.g., Procore, Rdrive).
• Ability to lead Quality Risk Workshops and ensure control measures are in place.
• Skilled in data analysis, root cause investigations, and reporting.
• Effective team leadership, mentoring, and communication across all levels.
• Able to manage multiple projects and travel between sites.

Qualifications

• Minimum 7 years of work experience in a similar field.
• Degree in Construction Management, Engineering, or related field.
• ISO 9001 Internal or Lead Auditor certification (preferred).
• Membership of CQI, CIOB, or similar (desirable).
• Strong IT skills, especially with digital quality platforms and MS Office.