QA Engineer – Airline IROPS Systems

Cognizant; Abu Dhabi; On-site; AED 280,000 - 420,000; Full time

Job summary

Cognizant is seeking an airline operations QA specialist in Abu Dhabi to drive IROPS testing across disruption, cancellation, and rebooking workflows. You will perform end-to-end testing of passenger reaccommodation and crew recovery processes within live disruption scenarios.

The role emphasizes hands-on testing of airport operations, delay management systems, and coordination with Ops Control and IT teams to ensure rapid, accurate defect reporting and improvements.

Qualifications

• 3+ years in airline operations QA with deep expertise in IROPS (Irregular Operations) Systems — flight disruptions, cancellations, and rebooking flows.
• Hands-on testing of passenger reaccommodation, crew recovery, airport operations, and delay management systems.
• Airline Operations, (specifically in Flight Disruptions) as the primary skill

Responsibilities

• Coordinate with Ops Control, Airport teams, and IT during time-critical disruption simulations.
• Execute defect triage, root cause analysis, and stakeholder reporting during live disruption drills.

Skills

IROPS Systems

GDS/PSS Platforms

Test Automation

Tools

Amadeus Altéa

Selenium

Playwright

REST Assured

Job description

• 3+ years in airline operations QA with deep expertise in IROPS (Irregular Operations) Systems — flight disruptions, cancellations, and rebooking flows
• Hands-on testing of passenger reaccommodation, crew recovery, airport operations, and delay management systems
• Airline Operations, (specifically in Flight Disruptions) as the primary skill

Technical Skills

• Proficiency in GDS/PSS platforms (Amadeus Altéa or similar); familiarity with NDC/IATA disruption standards
• Functional testing expertise: E2E scenario coverage, UAT, and SIT
• Test automation skills (Selenium / Playwright / REST Assured) for regression of IROPS workflows — Secondary skill
• Exposure to load behavior of IROPS systems during disruption peaks; Non-Functional Performance Testing experience — Nice to have

Collaboration & Process Skills

• Experience coordinating with Ops Control, Airport teams, and IT in time-critical disruption simulation environments
• Strong defect triage, root cause analysis, and stakeholder reporting during live disruption drill scenarios