Prospective Student Engagement Specialist

Hult International Business School; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Hult International Business School in Dubai seeks a proactive Student Engagement Coordinator to support prospective students from initial enquiry through application. You will handle inquiries across channels, maintain accurate records in Salesforce, and collaborate with regional teams to meet KPI targets.

The role requires 1–3 years in sales, customer service, or student engagement, plus strong communication, organization, and time-management skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 1–3 years of experience in sales, customer service, student engagement or a similar role.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Familiarity with Salesforce and Microsoft Office (Excel, Word, Outlook).
• Attention to detail and commitment to delivering high-quality service.

Responsibilities

• Provide timely, accurate, and empathetic support to prospective students through active listening, information guidance, and effective problem-solving.
• Respond to student inquiries via WhatsApp, phone, email, and other communication channels with a high level of professionalism and attention to detail.
• Proactive outreach to engaged students to support in the application process.
• Maintain up-to-date knowledge of programs, application processes, and deadlines to provide accurate guidance to students.
• Ensure a positive and seamless experience throughout the student journey.
• Work closely with regional teams to ensure students' needs are met efficiently.
• Proactively elevate potential risks, student concerns, and conversion opportunities to appropriate team members and management.
• Accurately manage student records and engagement activities in Salesforce.
• Perform timely and precise data entry and reporting to support decision-making and student tracking.
• Use Microsoft Office tools (Excel, Word, etc.) to support reporting, document preparation, and information sharing.
• Effectively handle multiple student applications and inquiries simultaneously.
• Prioritize tasks to ensure deadlines and turnaround times (TAT) are consistently met.
• Maintain an organized and responsive workflow to manage a high volume of student interactions.
• Ensure daily, weekly, monthly KPI’s are met.
• Contribute to overall team targets and application numbers.

Skills

Customer service

Communication

Time management

Organization

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Hult International Business School in Dubai seeks a proactive Student Engagement Coordinator to support prospective students from initial enquiry through application. You will handle inquiries across channels, maintain accurate records in Salesforce, and collaborate with regional teams to meet KPI targets.

The role requires 1–3 years in sales, customer service, or student engagement, plus strong communication, organization, and time-management skills.