Program Manager - Seller health, Program Manager - Seller Risk

Amazon; Dubai; On-site; AED 400,000 - 550,000; Full time

Job summary

Amazon is seeking a pragmatic, innovative and driven Manager to oversee seller performance and compliance across MENATR regions (UAE, KSA, EG, TR). You will develop compliance strategies, assess regulatory risks, and implement mitigation plans to ensure business continuity with minimal disruption.

The role collaborates with Legal, Operations and Tech teams to shape product compliance, educate stakeholders, and drive improvements in account health and policy enforcement.

Qualifications

• 3 years of program or project management experience.
• 5 years of cross-functional work with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLOOKUPs) and SQL.
• Experience defining program requirements and using data to determine improvements.
• 5 years of end-to-end delivery and communicating results to senior leadership.

Responsibilities

• Collaborate on new product initiatives to understand legal impact, define compliance requirements and establish appropriate policies and controls to facilitate successful launch.
• Maintain a horizon view to detect new regulatory developments and issues that may pose compliance risk; educate management and guide teams in the development of a risk-based and coordinated response across dependent teams.
• Manage examination and external audit processes, maintaining relationships with external assessors and ensuring timely responses to inquiries.
• Promote a culture of compliance by engaging with business teams to educate on compliance concerns, understand business objectives and influence product design.
• Drive seller education initiatives to enhance account health performance.
• Manage the day-to-day functions of the compliance program including regulatory reporting and oversight of business-owned controls.
• Manage and maintain the policy library and risk measurement mechanisms that form the basis of compliance programs.
• Prepare reports to senior management with timely, actionable intelligence concerning the health of compliance programs.

Skills

Program management

Cross-functional collaboration

Process improvement

End-to-end delivery

Stakeholder management

Project scheduling

Education

Bachelor's degree

Master's degree

Tools

Excel

SQL

Job description

Amazon is seeking a pragmatic innovative and driven individual to manage seller performance and compliance. In this regional role covering MENATR stores (UAE KSA EG TR) you will develop compliance strategies and initiatives that develops a roadmap of regulatory risks and requirements with mitigation plans to ensure business continuity with no or minimal disruption. Regulatory requirements could range from general licenses to operate as an e-commerce business or specific certificates for product safety compliance.

The Seller Performance and Compliance Manager will manage a range of compliance subject matter areas operating in a fast-paced environment across a large number of functional groups to deliver best-in-class compliance solutions to support existing and emerging products. This role will engage internally across business legal operations and technical teams to influence the strategic direction of products and design of right-sized controls. The Seller Performance and Compliance Manager will advise senior stakeholders on the compliance implications of business decisions and ways to promote compliance amongst sellers to ultimately drive higher performance in the area of account health.

Key job responsibilities

• Collaborate on new product initiatives to understand legal impact define compliance requirements and establish appropriate compliance policies and controls to facilitate successful launch.
• Maintain a horizon view in order to detect and respond to new regulatory developments and issues that may pose compliance risk; educate management and guide teams in the development of a risk-based and coordinated response across dependent teams.
• Manage examination and external audit processes maintaining productive relationships with external assessors on an ongoing cadence and ensuring timely and accurate response to inquiries.
• Promote a culture of compliance proactively engaging with business teams to educate on compliance concerns understand business objectives and influence product design.
• Drive seller education initiatives to enhance account health performance
• Manage the day to day functions of the compliance program inclusive of the submission of required regulatory reporting and oversight of business owned controls.
• Manage and maintain the policy library and risk measurement mechanisms that form the basis of compliance programs.
• Prepare reports to senior management and senior business leaders with timely and actionable intelligence concerning the health of compliance programs.

About the team

The team is part of the MENATR 3P team and handles three verticals: 1) Seller registration 2) Seller compliance and 3) Account health management.

• - 3 years of program or project management experience
• - 5 years of working cross functionally with tech and non-tech teams experience
• - 3 years of defining and implementing process improvement initiatives using data and metrics experience
• - Bachelors degree
• - Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• - Experience defining program requirements and using data and metrics to determine improvements
• - 5 years of driving end to end delivery and communicating results to senior leadership experience
• - 5 years of driving process improvements experience- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes project management and schedules
• - Masters degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Required Experience:

Manager