Program Manager , Network HealthTrust & Safety

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a Program Manager to oversee compliance in the Last Mile delivery network in the UAE. The role involves cross-functional collaboration, managing safety programs, and requires fluency in Turkish. Candidates must have experience in program management and data-driven process improvement. This full-time position offers an opportunity to work in a fast-growing region with a focus on operational excellence.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives.

Responsibilities

• Manage compliance and operational programs to meet timelines.
• Investigate documents and resolve escalations regarding DSP misconduct.
• Develop SOPs, MEPs, and escalation paths for enforcement and governance.

Skills

Fluency in Turkish (spoken and written)

Program management

Cross-functional collaboration

Data analysis and metrics

Stakeholder management

Education

Masters degree or Bachelors degree

Tools

Excel (Pivot Tables, VLookup)

SQL

Job description

The Program Manager will lead and scale compliance and enforcement mechanisms within Amazon's Last Mile delivery network across AMET (UAE, Saudi Arabia, Egypt, Turkey). This role requires end-to-end ownership of cross‑functional initiatives, strong stakeholder management and analytical rigor.

Key Job Responsibilities

Manage and execute multiple compliance, safety and operational programs simultaneously, ensuring timelines and deliverables are met.

Collaborate with Business Coach, Legal, TRC and Operations to implement process improvements and resolve high‑impact risks.

Develop and maintain SOPs, MEPs and escalation paths that standardize enforcement and governance across delivery programs.

Partner with Business Coaches (BCs) and Delivery Service Partners (DSPs) to enforce policies and drive adherence to Amazon's Supply Chain Standards.

Investigate documents and resolve escalations related to DSP misconduct, safety violations or property damage cases.

Lead post‑incident reviews and implement preventive mechanisms to reduce recurrence.

Leverage data tools (Excel, SQL, QuickSight) to monitor KPIs, analyze performance trends and present insights to senior leadership.

Drive continuous improvement initiatives to enhance compliance maturity and reduce operational risk exposure.

Partner with Workforce Staffing, Social Responsibility and other internal teams to ensure recruitment, onboarding and workplace safety practices align with regulatory requirements.

A Day in the Life

You will operate at the intersection of compliance, safety and operations, balancing tactical program delivery with strategic planning. You’ll collaborate with local and regional teams to:

• Execute MEPs (Monitoring & Enforcement Plans) and exit mechanisms across multiple programs (DSP 1.0, 2.0, EDSP, DSPL).
• Manage escalations and claims across AMET with internal and third‑party partners, ensuring timely and fair resolutions.
• Monitor vendor performance and compliance metrics, escalating cases of non‑adherence through formal enforcement channels.
• Support training sessions, audits and operational reviews that strengthen accountability across the DSP ecosystem.

About the Team

The Network Health (NH) and Trust & Safety (T&S) teams work together to protect Amazon's Last Mile operations by driving compliance partner accountability and safety across the AMET region (UAE, Saudi Arabia, Egypt and Turkey).

Network Health owns the end‑to‑end compliance and enforcement lifecycle for Delivery Service Partners (DSPs) from risk identification and MEP management to exit governance and performance reviews. The team ensures that all DSPs operate safely, ethically and in alignment with Amazon's Supply Chain Standards and local labor regulations.

Trust & Safety complements this work by focusing on driver‑level safety, identity verification and incident resolution programs such as Sentinel, DWEL and DAF, ensuring that both DSPs and drivers uphold Amazon's zero‑tolerance standards on compliance and worker welfare.

This role operates at the intersection of both functions, helping deliver secure, compliant and sustainable operations in one of Amazon's fastest‑growing regions.

Fluency in Turkish (spoken and written) is mandatory, as the position supports Turkish‑speaking DSPs and cross‑functional teams.

Qualifications

• Speak write and read fluently in Turkish
• 3 years of program or project management experience
• 3 years of working cross functionally with tech and non-tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Masters degree or Bachelors degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules

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Employment Type: Full‑Time