Program Manager - AI Transformation Operations

Amazon UAE; Dubai; On-site; AED 400,000 - 660,000; Full time

Job summary

Amazon in Dubai, UAE seeks an AI Transformation Program Manager to lead end-to-end execution of the MEATR AI roadmap across multiple countries. You will manage 15 BI Engineers, drive AI pilots, data pipelines, API integrations and platform architecture for scalable operations in supply chain.

The role emphasizes hands-on technical leadership, governance, and measurable financial impact, aligning with global AI workstreams and adoption across operations.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience managing large technical programs with data and AI technologies.
• Experience working with data pipelines, AI pilots and governance.

Responsibilities

• Own end-to-end execution of the MEATR AI Transformation Roadmap.
• Deliver against quarterly program milestones and manage gated reviews.
• Drive 3-5 AI pilot programs per phase and coordinate across MEATR countries.
• Oversee AI pilots, data pipelines, API integrations and model selection.
• Lead a team of 15 BI Engineers with hands-on technical fluency.
• Ensure governance, financial validation and production deployment.

Skills

AI/ML

Generative AI

Data analytics

Data pipelines

API integrations

Platform architecture

KPI dashboard development

Financial impact measurement

Technical program management

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Job description

Program Manager - AI Transformation Operations

Job Snapshot

Role: AI Transformation Program Manager

Location: Dubai, UAE

Industry: Logistics and Supply Chain

Function: Program Management

Experience: Experience managing large technical programs and working with Data and AI technologies

Job Type: Full Time

Position Overview

Amazon is hiring an AI Transformation Program Manager in Dubai, UAE to lead execution of the MEATR AI integration roadmap across operations in more than five countries. The role will lead a team of 15 Business Intelligence Engineers and take direct ownership of building, deploying, measuring and scaling AI solutions across supply chain, middle mile and last mile operations. This is a technically focused execution role rather than a strategy-only position. The Program Manager will oversee AI and machine learning pilots, data pipelines, API integrations, model selection, platform architecture and governance while ensuring initiatives produce measurable efficiency or financial impact. The position also carries responsibility for AI adoption, workforce enablement, financial validation and coordination with Amazon 's global AI workstreams.

Job Details

• Country: UAE
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Program Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

MEATR AI Transformation Roadmap

Own end-to-end execution of the MEATR AI Transformation Roadmap from foundational development through scaled implementation.

• Deliver against quarterly program milestones.
• Manage gated investment reviews.
• Drive3-5 AI pilot programs during each program phase.
• Coordinate pilots across priority MEATR countries.
• Evaluate pilots against defined operational and financial measures.
• Move successful solutions toward production.
• Target production scaling within 12 months.
• Maintain visibility into dependencies, risks and execution progress.

AI Program Governance

Establish and operate a structured three-tier governance cadence for the transformation program.

• Run weekly country standups.
• Coordinate monthly program reviews.
• Prepare inputs for quarterly steering committee reviews.
• Maintain accountability across participating teams.
• Track initiative status against program commitments.
• Ensure execution follows established governance requirements.

Technical Leadership and Architecture

Lead a team of 15 Business Intelligence Engineers in designing and deploying AI and machine learning solutions across Amazon operations. The role requires hands-on technical fluency and the ability to make informed technical decisions rather than relying solely on program-level oversight.

• Own technical decisions involving data pipelines.
• Guide API integration approaches.
• Contribute to AI and machine learning model selection.
• Make platform architecture decisions.
• Evaluate technical requirements for scalable deployments.
• Guide solutions from pilot development into operational use.
• Maintain alignment between technical architecture and business requirements.

Operational AI Solutions Architect

Coordinate solutions aligned with six core operational pillars:

• Safety.
• Cost.
• Speed.
• Quality.
• Vendor Experience.
• Employee Experience.

AI initiatives may span supply chain, middle mile and last mile operations. Solutions must address defined operational needs and be measurable against established program outcomes.

AI Tool Governance

Drive adoption of centralized tool registry and governance platforms across participating teams.

• Ensure AI tools are appropriately registered.
• Track solution reuse.
• Support compliance with governance requirements.
• Reduce unnecessary fragmentation across AI initiatives.
• Maintain visibility into tools being developed and deployed.
• Reinforce standardized governance mechanisms across countries.

Business Review Automation

Evaluate and deploy automation tools and reporting platforms that improve business review processes across MEATR countries. The Program Manager will work with technical and operational stakeholders to determine where automation can improve reporting efficiency, consistency and decision support.

KPI Tracking and Measurement

Build and maintain the KPI tracking dashboard for the AI transformation portfolio.

• Ensure initiatives are appropriately instrumented.
• Establish measurable performance indicators.
• Track implementation and adoption.
• Measure operational results.
• Connect initiatives with relevant financial outcomes.
• Maintain consistent performance visibility across countries.
• Support program reviews with reliable data.

Financial Accountability

Establish clear financial validation for AI initiatives using Amazon 's three-tier validation chain: Self-reported savings - Finance verification - Regional Finance sign-off. Every initiative must demonstrate hard savings or efficiency savings rather than relying on vanity metrics. The role will own mechanisms that connect AI deployment with measurable financial results and support delivery of cumulative, Finance-validated P&L savings within 12 months of program launch.

AI Fluency Index

Own deployment of the AI Fluency Index across MEATR operations. The framework will track five dimensions:

• Proficiency.
• Foundation Training.
• Usage.
• Personal Automation.
• Responsible AI.

Use these measures to understand adoption maturity, identify capability gaps and guide enablement activities across participating countries.

AI Readiness and Workforce Enablement

Design and execute individual and organizational AI readiness scorecards across MEATR countries.

• Assess AI readiness at individual and organizational levels.
• Establish structured AI onboarding curricula.
• Develop country-level AI Enablement programs.
• Coordinate office hours supporting adoption.
• Track participation and tool usage.
• Identify adoption barriers.
• Develop mechanisms to improve practical AI capability.

AI Champions Network

Build an AI Champions network across MEATR operations. The program targets 30% of managers becoming AI Builders and 10% of Builders progressing to AI Practitioners. The Program Manager will establish mechanisms for developing, tracking and supporting this community as AI capabilities expand.

AI Tool Adoption

Drive AI tool adoption toward the program target of 95% weekly active usage among managers. This requires more than deploying tools. The role will coordinate onboarding, enablement, measurement and follow-up mechanisms that help teams incorporate approved AI capabilities into regular operational workflows.

Cross-Regional Coordination

Serve as the MEATR representative within Amazon 's global AI consortium.

• Coordinate with regional pillar leads.
• Participate in unified global workstreams.
• Represent MEATR in quarterly business reviews.
• Participate in AI strategy summits.
• Contribute to pillar working groups.
• Communicate MEATR execution progress and priorities.
• Maintain alignment between regional delivery and global AI standards.

Global Standards and Compliance

Ensure MEATR initiatives follow applicable global program standards, including:

• Standardized intake fields.
• Governance scoring.
• Finance validation gates.
• Standardized operational pillar metrics.
• Established tool governance requirements.

Basic Qualifications

• Bachelor 's degree or equivalent.
• Experience managing large technical programs, particularly within high-growth startups or large enterprises.
• Experience working with Data and AI-related technologies.
• Experience may include AI and machine learning, Generative AI, analytics, databases and storage technologies.

Preferred Qualifications

• Master 's degree in operations research, applied mathematics, theoretical computer science or equivalent, or Doctorate-PhD or equivalent.
• 10 years of experience managing scientists or machine learning engineers.

Technical Skills

• Artificial intelligence and machine learning.
• Generative AI.
• Data and analytics technologies.
• Database technologies.
• Storage technologies.
• Data pipeline architecture.
• API integrations.
• AI-ML model selection.
• Platform architecture.
• KPI dashboard development.
• AI governance.
• AI tool deployment.
• Business review automation.
• Financial impact measurement.
• Technical program management.

Leadership Scope

The Program Manager will lead 15 Business Intelligence Engineers while coordinating technical, financial and operational stakeholders across multiple countries. Success requires the ability to move between architecture decisions, program governance, operational implementation, financial measurement and senior-level cross-regional discussions. The role requires strong execution in an environment where AI programs are moving from separate experiments toward standardized, measurable and scalable operational solutions.

Role Impact

Amazon 's worldwide Operations AI portfolio is stated at approximately $1 billion over the three-year forecast across North America, Europe and International Operations. Within MEATR, this position will help move AI initiatives from fragmented experimentation toward a structured transformation program with defined governance and P&L accountability. The Program Manager will be responsible for turning AI opportunities into deployed operational capabilities with measurable results, ensuring that successful solutions can move from pilots into scaled production use across the region.

Workplace Inclusion

Amazon supports an inclusive workplace and provides accommodations or adjustments during the application, interview and onboarding process for candidates with disabilities who require assistance.

About the Company

This Amazon vacancy is associated with Q-Express Documents Transport. The AI Transformation Program Manager will lead execution of the MEATR AI roadmap across multiple countries, combining technical leadership, operational deployment, financial accountability, workforce enablement and cross-regional coordination.