Product Support Engineer

NADIA Recruitment & Management Consultants; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

NADIA Recruitment & Management Consultants’ client, a multinational manufacturing company based in Jebel Ali, Dubai, is seeking a Product Support Engineer. You will act as a vital link between customers, distributors, and manufacturing facilities in Europe and Asia, taking ownership of a wide range of technical and customer-focused responsibilities.

In a small regional team, you will report to the Product Support Supervisor and provide hands-on technical support, warranty handling, service

Qualifications

• 5–10 years’ experience in heavy equipment, industrial equipment, or truck industry.
• Strong knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
• Higher education qualification, preferably Mechanical Engineering or related field.
• Excellent spoken and written English communication skills.
• Ability to communicate in French is a significant advantage.
• Willingness and ability to travel regularly within the region and internationally.
• Passport allowing visa-free or visa-on-arrival access to most MEA countries and Europe.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Commercially aware with a customer-focused mindset.
• Proven ability to build and maintain strong relationships with colleagues, partners, and customers.
• Comfortable performing hands-on technical work when required.
• Proficient in Microsoft Office applications.
• Experience with CRM systems is an advantage.
• UAEDriving licence.

Responsibilities

• Provide technical support to customers and distributors across the Middle East and Africa, remotely and on-site when required.
• Assess, register, analyse, and resolve warranty claims from the region.
• Liaise with factories regarding service and warranty matters.
• Investigate field issues and prepare technical reports with findings and recommendations.
• Prepares service and repair quotations as required.
• Coordinate servicing activities with approved service partners.
• Oversees service and maintenance contracts, ensuring compliance with standards.
• Develop and maintain service and warranty policies and documentation.
• Coordinate and manage field rework campaigns effectively.
• Provide parts-related technical support to Parts Coordinators, assisting with identification and issue resolution.
• Support and facilitate technical training, working with factory training personnel when necessary.
• Assist with equipment handover and commissioning for new deliveries.
• Support driver education initiatives.
• Provide structured product development feedback to support current and future product improvements.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Pneumatic systems

English communication

French language (advantage)

Travel willingness

CRM systems experience

Microsoft Office

Organizational skills

Education

Mechanical Engineering degree

Tools

CRM systems

Microsoft Office

Job description

Job Summary

Our client, a multinational manufacturing company based in Jebel Ali Dubai is looking for a Product Support Engineer. This position plays a key role in regional customer support and acts as a vital link between customers, distributors, and manufacturing facilities in Europe and Asia. As part of a small and dynamic regional team, you will report directly to the Product Support Supervisor and take ownership of a wide range of technical and customer-focused responsibilities.

Key Responsibilities

• ProvidetechnicalsupporttocustomersanddistributorsacrosstheMiddleEastandAfrica,bothremotelyandon-sitewhenrequired.
• Assess,register,analyse,andresolvewarrantyclaimsfromtheregion.
• Liaisewithfactoriesregardingserviceandwarrantymatters.
• Investigatefieldissuesandpreparetechnicalreportswithfindingsandrecommendations.
• Prepareserviceandrepairquotationsasrequired.
• Coordinateservicingactivitieswithapprovedservicepartners.
• Overseeserviceandmaintenancecontracts,ensuringcompliancewithstandards.
• Developandmaintainserviceandwarrantypoliciesanddocumentation.
• Coordinateandmanagefieldreworkcampaignseffectively.
• Provideparts-relatedtechnicalsupporttoPartsCoordinators,assistingwithidentificationand issue resolution.
• Supportandfacilitatetechnicaltraining,workingwithfactorytrainingpersonnelwhennecessary.
• Assistwithequipmenthandoverandcommissioningfornewdeliveries.
• Supportdrivereducationinitiatives.
• Providestructuredproductdevelopmentfeedbacktosupportcurrentandfutureproductimprovements.

Requirements

• 5–10years’experienceintheheavyequipment,industrialequipment,ortruckindustry.
• Strongtechnicalknowledgeofmechanical,electrical,hydraulic,andpneumaticsystems.
• Highereducationqualification,preferablyinMechanicalEngineeringorarelatedfield.
• ExcellentspokenandwrittenEnglishcommunicationskills.
• AbilitytocommunicatebothwrittenandverballyinFrenchisasignificantadvantage.
• Willingnessandabilitytotravelregularlywithintheregionandinternationally.
• Passportallowingvisa-freeorvisa-on-arrivalaccesstomostMEAcountriesandEurope.
• Strongorganisationalskillswiththeabilitytoprioritiseandmanagemultipletasks.
• Commerciallyawarewithacustomer-focusedmindset.
• Provenabilitytobuildandmaintainstrongrelationshipswithcolleagues,partners,andcustomers
• Comfortableperforminghands-ontechnicalworkwhenrequired.
• ProficientinMicrosoftOfficeapplications.
• ExperiencewithCRMsystemsisanadvantage.
• UAEDrivinglicence.