AWP Service Engineer

Confidential; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential is seeking a seasoned Service Engineer to support MEWP and AWP fleets across the UAE. You will lead fault diagnostics, plan maintenance, and liaise with customers to explain issues clearly.

The ideal candidate has 4–6 years of dealership experience and a Bachelor’s in Engineering, with hands-on exposure to brands like Haulotte, JLG and Genie. UAE driving license preferred.

Qualifications

• Proven experience with AWP/MWP and related equipment.
• 4–6 years of dealership experience in the related industry.
• Ability to plan and perform Predictive, Preventive and Corrective Maintenance on fleets.
• Experience with brands like Haulotte, Komatsu, JLG, Genie, Palazzani, Bobcat.
• Lead troubleshooting for hydraulic, engine, mechanical and electrical faults.
• Strong diagnostic, troubleshooting and analytical skills.
• Provide technical guidance and mentorship to technicians on the floor.
• Read and interpret schematics, diagrams and engineering drawings to guide repairs.
• Prepare detailed service reports and maintain accurate records of work performed.
• Liaise with customers professionally, providing clear explanations of issues and solutions.
• Prepare warranty claims of machines and submit to OEM as per procedures.
• Prepare repair estimates in coordination with service inspection reports and negotiate with customers.
• Experience in rental operation and maintenance of AWP / Forklifts / Telehandlers.
• Preference for UAE residency.
• Valid UAE Driving License (Preferred).

Responsibilities

• Lead troubleshooting for hydraulic, engine, mechanical and electrical faults.
• Provide technical guidance to technicians on the floor.
• Read and interpret schematics, diagrams and drawings to guide repairs.
• Prepare detailed service reports and maintain records of work performed.
• Liaise with customers with clear explanations of issues and solutions.
• Prepare warranty claims and submit to OEM per procedure.
• Prepare repair estimates in coordination with inspection reports.
• Manage workshop and site breakdowns based on priority.
• Experience in rental operation and fleet maintenance.
• Read online manuals and prepare parts lists for quotes.

Skills

AWP knowledge

MEWP expertise

Hydraulic systems

Electrical systems

Troubleshooting

Diagnostics

Technical reports

Customer liaison

Maintenance planning

Team mentorship

Reading schematics

Rental operations

Education

Bachelor’s Degree in Engineering

Tools

Diagnostic tools

Job description

• Proven experience with Aerial Work Platforms (AWP), Mobile Elevated Work Platforms (MEWP) including Boom Lifts, Scissor Lifts, Telehandlers, Spider Lifts, Forklifts and Truck-Mounted Lifts.

• Minimum 4-6 years of dealership experience in a related industry.
  Ability to plan and perform Predictive, Preventive and Corrective Maintenance on both in-house and on-site equipment fleets.

• Practical experience working with brands like Haulotte, Komatsu, JLG, Genie, Palazzani, Bobcat and other similar equipment manufacturers.

• Lead troubleshooting efforts for complex hydraulic, engine, mechanical and electrical system faults.

• Strong diagnostic, troubleshooting and analytical skills.

• Provide technical guidance, mentorship and support to technicians on the floor.

• Read and interpret technical schematics, diagrams and engineering drawings to guide repairs.

• Prepare detailed service reports and maintain accurate records of work performed.

• Liaise with customers professionally, providing clear explanations of technical issues and solutions.

• Prepare warranty claims of the machines and submit to OEM as per the procedure and supporting details.

• Prepare repair estimate for the customer machines in coordination with the service teams inspection report and negotiate with the customer.

• Handling technician team for workshop and site breakdowns based on importance.

• Experience in rental operation and maintenance of AWP / Forklifts / Telehandlers.

• Read online manuals and prepare parts list for quote.

• Preference will be given to candidates currently residing in UAE.

• Valid UAE Driving License (Preferred).

Desired Candidate Profile

• Proven experience as a Service Engineer in a similar technical role, with strong knowledge of MEWPs and their components.

• Bachelor’s Degree in Engineering in a relevant technical field.

• Strong technical expertise in hydraulic, mechanical, engine and electrical systems.

• Strong interpersonal skills and the ability to work well with customers and internal teams.

• Effective communication and reporting abilities.

• Team oriented with a proactive work approach.