Product Manager - Payments Infrastructure and Consumer Experience

Talabat Holding; Dubai; On-site; AED 400,000 - 600,000; Full time

Job summary

talabat in Dubai is seeking a Product Manager for Payments to own the payments roadmap, drive infrastructure enhancements and improve checkout experiences across the platform.

You will collaborate with Engineering, Data Science, Design and Legal teams to integrate networks, optimize routing and enforce security and compliance.

This role focuses on delivering reliable payments, fast checkout, and scalable solutions across markets in the Middle East and beyond.

Qualifications

• Experience in product management for payments or payments infrastructure.
• Ability to define payments strategy and roadmap.
• Experience collaborating with Engineering, Legal and Compliance.
• Understanding of payment networks, gateways, and APMs.
• Strong problem-solving and stakeholder management.

Responsibilities

• Own and drive payment processing roadmap across the platform.
• Coordinate integrations with payment networks and gateways.
• Design and optimize checkout and consumer payment experiences.
• Collaborate with Design, Research, and other product teams.
• Balance payment performance with risk and security.

Skills

Product roadmap

Payments

Cross-functional teams

Data analysis

Customer research

Job description

Product Manager - Payments Infrastructure and Consumer Experience Job Snapshot - Role: Product Manager - Payments - Location: Dubai, United Arab Emirates - Industry: Internet - Function: Product Management - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

About talabat

Founded in Kuwait in 2004, talabat is an online food and grocery ordering platform serving markets across the Middle East and North Africa. The company connects millions of customers with restaurants, grocery providers and other local businesses through its digital delivery services. As part of the Delivery Hero network, talabat benefits from an international technology and delivery ecosystem focused on developing online ordering and delivery experiences.

Job Details

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Internet - Function: Product Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

What 's on Your Plate

Payments Product Strategy and Roadmap

• Own and drive product roadmap for payment processing capabilities across talabat 's platform.
• Define the future vision for payments as a scalable capability supporting different business and product lines.
• Develop comprehensive payment collection strategies aligned with consumer needs and business objectives.
• Identify opportunities to improve payment reliability, transaction efficiency and customer experience.
• Prioritize payment initiatives according to business impact, company KPIs and customer requirements.
• Translate strategic payment objectives into actionable product initiatives.
• Ensure payment solutions support the broader consumer experience and customer lifecycle.

Payment Infrastructure and Integrations

• Drive product development initiatives involving payment processing infrastructure.
• Lead roadmap priorities for intelligent payment routing and transaction processing optimization.
• Coordinate integrations with major payment networks and payment gateways.
• Support the development and integration of Alternative Payment Methods (APMs).
• Work with Engineering teams to understand technical dependencies and infrastructure requirements.
• Identify technical challenges, operational risks and opportunities affecting payment performance.
• Support the delivery of reliable and scalable payment capabilities across relevant markets.

Payment Risk, Security and Compliance

• Collaborate with Legal and Compliance teams to ensure payment initiatives meet applicable requirements.
• Identify opportunities to improve transaction authorization rates while maintaining effective risk controls.
• Support payment product requirements involving fraud prevention and transaction security.
• Work with relevant stakeholders on Know Your Customer (KYC) and Know Your Business (KYB) controls.
• Ensure payment product development considers Anti-Money Laundering (AML) requirements.
• Maintain awareness of Payment Card Industry Data Security Standard (PCI-DSS) requirements when developing checkout and payment experiences.
• Balance payment conversion, operational efficiency and risk management when evaluating product solutions.

Checkout and Consumer Payment Experience

• Design and optimize payment experiences that are intuitive, seamless and trustworthy.
• Identify friction points in checkout journeys and develop solutions to improve the customer experience.
• Collaborate with Design and Research teams to understand unmet customer needs.
• Evaluate payment-related challenges from the perspectives of both customers and vendors.
• Consider differences in local market conditions when developing payment features.
• Ensure payment solutions align with talabat 's end-to-end consumer experience.
• Work with other Consumer product teams to maintain consistency across connected customer journeys.

Product Discovery and Customer Research

• Develop a detailed understanding of the payment product, its users and its business value.
• Investigate customer and vendor needs, market-specific requirements and technical constraints.
• Champion customer development and data analysis to identify new opportunities.
• Work with Product Design and Research teams to uncover user problems and validate potential solutions.
• Evaluate business risks and opportunities before committing to product development.
• Use qualitative research and quantitative insights to guide product decisions.
• Translate findings into clearly defined problems and practical product opportunities.

Product Development and Delivery

• Work within a cross-functional team involving Product, Engineering, Data Science and Product Analytics.
• Build strong working relationships that support effective collaboration and delivery.
• Rapidly develop ideas, create prototypes and refine solutions through iteration.
• Lead the development and rollout of new payment products and features.
• Break complex product initiatives into manageable delivery stages.
• Take a hands-on approach to resolving blockers and supporting the team.
• Maintain a focus on delivering high-quality solutions efficiently.
• Balance development speed with product reliability and customer experience.

Experimentation and Performance Optimization

• Define measurable success criteria for payment product initiatives.
• Evaluate launched products against relevant company KPIs.
• Design and analyze experiments to assess product performance and customer impact.
• Use experimentation results to validate assumptions and improve product decisions.
• Identify opportunities to optimize transaction processing, payment journeys and related experiences.
• Monitor product outcomes and prioritize continuous improvements.
• Use data and customer feedback to guide further development.

Stakeholder Management and Global Collaboration

• Maintain effective communication with internal stakeholders and international teams.
• Collaborate with Product Managers and teams responsible for the wider consumer experience.
• Work closely with Engineering, Data Science and Analytics colleagues throughout the product lifecycle.
• Engage Commercial and Strategy teams to identify opportunities and align business priorities.
• Partner with internal stakeholders to design and launch go-to-market strategies for relevant payment initiatives.
• Communicate product priorities, decisions, progress and results to stakeholders at different organizational levels.
• Build collaborative relationships that help resolve dependencies and accelerate delivery.

Prioritization and Product Ownership

• Independently organize work according to business impact and strategic importance.
• Lead the prioritization of product opportunities and proposed solutions.
• Balance immediate delivery requirements with longer-term payment platform objectives.
• Identify and address issues that could delay product development.
• Take accountability for product outcomes from discovery through launch and optimization.
• Maintain alignment between the team 's activities and talabat 's broader business priorities.

What Did We Order Product Leadership and Execution

• Ability to take ownership of product initiatives and drive them toward measurable results.
• Confidence in setting the pace for delivery and helping colleagues overcome obstacles.
• Strong problem-solving skills and willingness to become directly involved when required.
• Ability to prioritize high-impact work and manage competing responsibilities.
• Commitment to delivering quality products without compromising customer experience.
• Customer and Business Understanding - Customer-first approach to product development and decision-making.
• Ability to understand the needs of customers, vendors and internal stakeholders.
• Awareness of how product decisions affect wider business performance.
• Strategic thinking and the ability to connect individual initiatives with company objectives.
• Focus on identifying opportunities that support growth and improve user experiences.
• Collaboration and Communication - Strong ability to collaborate with colleagues across different business and technical functions.
• Effective communication skills when working with senior leaders and junior team members.
• Ability to build productive relationships with stakeholders across different locations.
• Willingness to share information, seek feedback and contribute to collective problem-solving.
• Ability to coordinate cross-functional activities and maintain alignment on product priorities.
• Adaptability and Continuous Learning - Comfortable working in a fast-changing product development environment.
• Resilience when facing setbacks and willingness to apply lessons learned.
• Ability to acquire new knowledge and skills quickly.
• Openness to feedback and continuous professional improvement.
• Confidence in navigating uncertainty and adjusting priorities when necessary.
• Accountability and Organization - Strong sense of ownership and responsibility for results.
• Ability to independently manage time and competing priorities.
• Effective organization of personal and team activities.
• Commitment to following through on decisions and agreed deliverables.
• Ability to maintain focus on the initiatives that create the greatest business value.

Your Impact at talabat

As a Product Manager - Payments, you will contribute to the development of payment capabilities that support talabat 's consumer platform and business operations. Your work will help improve payment processing, strengthen transaction reliability, expand payment integrations and create more seamless checkout experiences. By combining product strategy, customer research, experimentation and cross-functional delivery, you will help develop a scalable payments ecosystem that balances customer convenience, business growth, operational efficiency and security.