Payments Product Manager

Client of Salt; Dubai; On-site; AED 220,000 - 360,000; Full time

Job summary

Client of Salt in Dubai seeks a Payments Product Manager to own the payments experience across seven major retail brands and multiple GCC markets.

This hands‑on role focuses on improving payment performance, checkout conversion and customer experience across cards, wallets, COD, BNPL and local methods, collaborating with PSPs, gateways and BNPL providers.

Qualifications

• 4+ years in Product Management or related role.
• 2+ years in payments, fintech or checkout.
• Experience with payment gateways, PSPs, acquirers or BNPL.
• Understanding of GCC payments: cards, 3DS2, Mada, wallets, BNPL.
• Experience across multiple markets, currencies and methods.
• Strong knowledge of payment funnels: PSR, authorization, declines, retries.
• Data-driven: comfortable with SQL to investigate performance.
• Ability to execute from problem definition to delivery and UAT.
• Experience with external payment partners.
• Knowledge of card flows, gateway integration, authentication, settlement and PCI-DSS.
• Background in payments/fintech, e-commerce, marketplaces or digital retail in GCC.

Responsibilities

• Own and prioritize the payments product backlog from discovery through delivery and release.
• Drive payment initiatives across cards, wallets, COD, BNPL and local methods.
• Analyze PSR, authorization rates, declines, failures, drop-offs and retries for opportunities.
• Collaborate with PSPs, gateways, acquirers and BNPL providers on integrations and performance.
• Partner with Engineering, Analytics, Finance, Operations, Legal, Compliance and Brand teams to improve payments.
• Support launches and optimization across GCC markets, currencies and methods.
• Own requirements, user stories, acceptance criteria, UAT and production release.
• Oversee payment operations including chargebacks, disputes, reconciliation and settlement issues.
• Use data and SQL to investigate payment and checkout performance and make data-driven decisions.

Skills

Product Management

Payments experience

Payment gateways

GCC payments

Multi-market experience

Checkout optimization

SQL / analytics

Delivery & UAT

External payment partners

Card payments & PCI-DSS

Tools

SQL

Job description

My client is looking for a Payments Product Manager to join their digital product team in Dubai owning the payments experience across seven major retail brands and multiple GCC markets

This is a hands‑on product role focused on improving payment performance checkout conversion and the overall customer experience across cards wallets COD BNPL and local payment methods

Key responsibilities

• Own and prioritize the payments product backlog from discovery through delivery and release
• Drive payment initiatives across cards wallets COD BNPL and local payment methods such as Mada
• Analyse Payment Success Rate PSR authorization rates declines failures drop‑offs and retries to identify opportunities and root causes
• Work closely with PSPs payment gateways acquirers and BNPL providers on integrations incidents performance and enhancements
• Partner with Engineering Analytics Finance Operations Legal Compliance and Brand teams to deliver payment improvements
• Support payment launches and optimization across multiple GCC markets currencies and payment methods
• Own requirements user stories acceptance criteria UAT and production release
• Work on payment operations including chargebacks disputes reconciliation and settlement issues
• Use data and SQL to investigate payment and checkout performance and make data‑driven product decisions

What we re looking for:

• 4+ years in Product Management, Product Ownership or a similar product/delivery role.
• 2+ years of hands‑on payments, fintech or e‑commerce checkout experience.
• Strong experience with payment gateways, PSPs, acquirers and/or BNPL providers.
• Good understanding of GCC payments , particularly cards, 3DS2, Mada, wallets and BNPL.
• Experience working across multiple markets, currencies and payment methods.
• Strong understanding of payment funnels, PSR, authorization, declines, retries and checkout conversion.
• Comfortable using SQL or analytics tools to investigate payment performance.
• Strong product execution skills with the ability to take initiatives from problem definition through delivery and UAT.
• Experience working directly with external payment partners.
• Good understanding of card payment flows, gateway integrations, authentication, settlement and PCI‑DSS.
• Ideal background: Candidates from payments/fintech, large-scale e-commerce, marketplaces or digital retail environments, particularly those with strong exposure to the GCC payments ecosystem.