Oracle Fusion Application Support And Product Analyst Ref 197680

Forsyth Barnes Consultancy; Abu Dhabi; Hybride; AED 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Hybrid working arrangements

Access to cultural programmes

Résumé du poste

Forsyth Barnes Consultancy in Abu Dhabi is seeking a Product Manager & Level 1 Support to own day-to-day application support while progressing to product stewardship. The role resolves frontline incidents, coordinates with vendors and translates business needs into actionable requirements.

You'll monitor system health, manage the ticket pipeline, support testing, and contribute to release planning with stakeholders, aiming for stable platforms and high satisfaction in a public-sector-enabled

Qualifications

• 4+ years in enterprise application support.
• Experience in Level 1 support in live production environment.
• Experience with external vendors and third-party deliverables.
• Business analysis skills including requirements gathering and UAT coordination.
• Strong stakeholder management and customer service.
• Familiarity with ITSM tools, ticket workflows and SLA reporting.
• Ability to prioritise work under pressure and maintain documentation.
• Degree or professional cert in IT/business analysis/product management advantageous.

Responsabilités

• Serve as primary contact for user inquiries and incident intake across the enterprise application stack.
• Triage, diagnose and resolve Level 1 incidents with clear documentation and timely updates.
• Draft and maintain functional requirement specifications for enhancements and fixes.
• Coordinate user acceptance testing and validate delivered changes against business needs.
• Monitor system health metrics and maintain the support ticket pipeline to drive continuous improvement.
• Prioritize backlog items in collaboration with stakeholders and advise on release planning.
• Provide regular status reports and maintain clear communication with business owners and delivery partners.

Connaissances

Enterprise application support

Vendor management

Business analysis

UAT coordination

Stakeholder management

Customer service

Documentation

Pressure management

Formation

Degree or professional certification in IT/business analysis/product management

Outils

ITSM tools

SLA reporting

Description du poste

Job Description:

• about the role

About Us

This organisation operates cultural and advisory services for government and businesses, delivering management consulting and hospitality-focused visitor experiences across Abu Dhabi.

The organisation develops policy-aligned advisory programmes, manages stakeholder engagement for state initiatives and runs cultural and informational centres that host public-facing exhibitions and events. The operating model combines business services expertise with public-sector governance to support large-scale, high-impact programmes.

Job Description

The Product Manager & Level 1 Support will own day-to-day functional support for enterprise applications while progressing into product-level stewardship. The role requires resolving frontline incidents, coordinating escalations to vendors and translating business needs into implementable requirements. Success will be measured by platform stability, reduced incident turnaround, timely delivery of prioritized enhancements and high stakeholder satisfaction.

Key Responsibilities

• Serve as the primary contact for user inquiries and incident intake across the enterprise application stack.
• Triage, diagnose and resolve Level 1 incidents with clear documentation and timely updates.
• Draft and maintain functional requirement specifications for enhancements and fixes.
• Coordinate user acceptance testing and validate delivered changes against business needs.
• Monitor system health metrics and maintain the support ticket pipeline to drive continuous improvement.
• Prioritize backlog items in collaboration with stakeholders and advise on release planning.
• Provide regular status reports and maintain clear communication with business owners and delivery partners.

Requirements

• Minimum 4 years of hands-on experience supporting enterprise applications; Oracle Fusion experience preferred.
• Proven experience in a Level 1 support or application support role within a live production environment.
• Experience working with external vendors and managing third-party deliverables.
• Demonstrable business analysis skills including requirement gathering and UAT coordination.
• Strong stakeholder management and customer service aptitude with clear verbal and written communication.
• Familiarity with ITSM tools, ticket workflows and SLA reporting.
• Ability to prioritise work under pressure and maintain accurate documentation.
• Relevant degree or professional certification in IT, business analysis or product management is advantageous.

Benefits

• Competitive salary commensurate with experience and market benchmarks.
• Structured professional development and training opportunities aligned to public-sector competency frameworks.
• Healthcare coverage and standard UAE statutory benefits.
• Access to cultural programmes, events and learning resources run by the organisation.
• Flexible hybrid working arrangements depending on operational requirements.
• Opportunity to influence software roadmap and gain cross-functional exposure.

Other

Preference will be given to candidates with a public-sector or government-facing background and demonstrable experience supporting ERP or citizen-facing platforms. The role is based in Abu Dhabi and will require occasional onsite presence for stakeholder workshops, testing cycles and vendor coordination. Applicants should be prepared to pass standard background checks required for state engagements.

Abu Dhabi, United Arab Emirates