Product Manager

Confidential Careers; Dubai; On-site; AED 250,000 - 450,000; Full time

Job summary

Confidential Careers in Dubai seeks an experienced Product Manager – eSIM to own and develop the digital eSIM proposition across international markets. Based in Dubai, you’ll take end-to-end ownership of the product lifecycle, shaping strategy, pricing, activation, and digital journeys.

You’ll combine telecom/eSIM knowledge with strong digital product and commercial expertise, using data to improve conversion, activation, ARPU and profitability.

Qualifications

• 5–10 years of Product Management experience, ideally in telecoms or digital connectivity.
• Strong experience building B2C digital products for web and mobile.
• Experience with APIs and third-party platform integrations.
• Excellent analytical skills and data-driven decision making.
• Proven ability to optimise digital customer journeys and conversion funnels.

Responsibilities

• Own end-to-end eSIM product roadmap from strategy to optimisation.
• Manage the digital customer journey including plan selection, purchase, activation, and renewal.
• Develop new eSIM products, bundles and data plans for international markets.
• Collaborate with technology teams on provisioning, APIs and platform integrations.
• Translate business requirements into product requirements and user stories.
• Prioritise the product backlog in an Agile environment.
• Improve the digital purchasing and activation experience with UX/UI teams.
• Identify friction points in the funnel and drive conversion improvements.
• Develop pricing and packaging strategies based on customer behavior and margins.
• Monitor competitor eSIM propositions and market trends.
• Support international launches and expansion into new markets.
• Work with partners to ensure reliable service delivery.
• Ensure provisioning/activation reliability and resolve customer-impacting issues.

Skills

Product management

B2C digital products

Analytical skills

Agile development

Cross-functional collaboration

Pricing & profitability

APIs & integrations

eSIM knowledge

Mobile apps/web

Conversion optimisation

Job description

We are looking for an experienced Product Manager – eSIM to own and develop our digital eSIM proposition across international markets.

Based in Dubai, the Product Manager will take end-to-end ownership of the eSIM product lifecycle, covering product strategy, customer experience, pricing, activation, digital journeys, product development and ongoing optimisation.

The successful candidate will combine telecom/eSIM knowledge with strong digital product and commercial expertise, using customer insight and performance data to improve conversion, activation, retention, ARPU and profitability.

Key Responsibilities

• Own the end-to-end eSIM product roadmap, from strategy and concept through development, launch and optimisation.
• Manage the complete digital customer journey including plan selection, purchase, payment, QR/eSIM installation, activation, usage, top-up and renewal.
• Develop new eSIM products, bundles, data plans, destinations and propositions for international customers.
• Work closely with technology teams on eSIM provisioning, APIs, platform integrations and mobile app/web functionality.
• Translate commercial and customer requirements into clear product requirements, user stories and development priorities.
• Own and prioritise the product backlog, working within an Agile product development environment.
• Work closely with UX/UI teams to continually improve the digital purchasing and activation experience.
• Identify friction and drop-off throughout the customer funnel and implement improvements to increase conversion.
• Develop product pricing and packaging strategies based on customer behaviour, competitor activity, usage and margin.
• Monitor competitor eSIM propositions, pricing, destinations, bundles and digital experiences.
• Partner with Marketing and Digital Sales teams to drive customer acquisition and product adoption.
• Support international product launches and expansion into new countries and markets.
• Work with network, carrier, roaming and connectivity partners to ensure reliable service delivery.
• Ensure high levels of provisioning and activation reliability and work with technical teams to resolve customer-impacting issues.
• Use customer feedback, analytics and market insight to continuously improve the proposition.
• Identify opportunities for cross-sell, upsell, top-ups, loyalty and personalised offers.
• Ensure products meet relevant telecom, regulatory and compliance requirements across operating markets.

Product KPIs

The Product Manager will be accountable for performance across metrics including:

• eSIM sales and activations
• Website/app conversion rate
• Purchase-to-activation conversion
• Customer acquisition and retention
• Repeat purchase and top-up rates
• ARPU
• Gross margin
• Activation success/failure rate
• Customer churn
• Customer satisfaction/NPS
• Product revenue and profitability

Candidate Profile

• 5–10 years' Product Management experience, ideally within telecoms, mobile connectivity, eSIM, MVNO/MNO, travel-tech or a highly digital consumer business.
• Strong experience managing B2C digital products through web and/or mobile applications.
• Direct eSIM experience is strongly preferred.
• Good understanding of eSIM/eUICC technology and digital provisioning.
• Exposure to SM-DP+, Remote SIM Provisioning and GSMA eSIM standards would be highly advantageous.
• Understanding of mobile telecom environments including data, roaming, provisioning, billing and charging.
• Experience working with APIs and third-party platform integrations.
• Strong commercial understanding of pricing, revenue, margin and product profitability.
• Proven experience improving digital customer journeys and conversion funnels.
• Strong analytical skills and experience using product and customer data to make decisions.
• Experience working closely with Engineering, UX/UI, Marketing, Digital Sales, Operations and Customer Service teams.
• Comfortable operating in a fast-paced, entrepreneurial and international environment.

Preferred Background

Candidates from eSIM providers, international MVNOs/MNOs, travel connectivity businesses, roaming businesses or digital telecom platforms would be particularly relevant.

• Experience launching and scaling digital connectivity products across multiple international markets would be a major advantage.