Problem Manager

Le Chene; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Le Chene in Abu Dhabi seeks a Problem Manager to drive root cause analysis and long-term resolution of recurring incidents within a government-aligned environment. The role involves leading RCA efforts, coordinating corrective actions, and maintaining comprehensive problem records.

Responsibilities include proactive incident reduction, trend reporting, and robust documentation to support ongoing service improvements. 1-year extendable contract; full-time on-site position in Abu Dhabi.

Qualifications

• Proven RCA expertise with ability to lead corrective actions.
• Strong analytical and problem-solving capabilities.
• Familiarity with IT service management standards (ITIL 4).
• Experience with high-velocity IT environments is a plus.

Responsibilities

• Drive root cause analysis for priority incidents.
• Lead RCA and implement corrective action plans.
• Reduce recurrence through proactive strategies.
• Maintain problem management documentation and reports.
• Provide trend analysis and performance reporting.

Skills

Root Cause Analysis

Analytical Skills

Incident Management

ITIL 4 Problem Management

High Velocity IT (HVIT)

Tools

HVIT Tools

Job description

• Location: Abu Dhabi UAE

• Employment: Full Time

• Industry: AI and IT Company

• Sector: Government Entity

• Contract: 1 year extendable

• Experience: 79 Years

Role Overview

Drives root cause analysis and long-term resolution to reduce recurring incidents.

Key Responsibilities

• Create problem records for priority incidents

• Lead RCA and corrective action plans

• Reduce incident recurrence through proactive strategies

• Maintain problem management documentation

• Provide trend and statistical reporting

Required Skills & Certifications

• ITIL 4 Problem Management

• High Velocity IT (HVIT)

• Strong RCA and analytical skills