Incident Manager

Le Chene; Abu Dhabi; On-site; AED 290,000 - 424,000; Full time

Job summary

Le Chene is seeking an Incident Manager in Abu Dhabi to oversee high-priority outages, coordinate cross-functional teams, and drive rapid restoration of services. The role requires strong communication with stakeholders and a proven incident-management track record.

Contract is 1 year with extension possibility; ITIL expertise and experience with incident tools are essential. The position is based in Abu Dhabi and will involve leading major incident calls and producing analytical reports.

Qualifications

• ITIL 4 Specialist: Drive Stakeholder Value (DSV)
• Major Incident Management expertise
• Strong crisis management and communication skills

Responsibilities

• Coordinate L1/L2/L3 teams and vendors
• Manage incident SLAs and aging tickets
• Lead major incident calls and communications
• Produce incident reports and analytics
• Continuously improve incident management processes

Skills

ITIL 4 DSV

Major Incident Mgmt

Crisis management

Tools

ServiceNow/Jira/Remedy

Job description

• Location: Abu Dhabi UAE

• Employment: Full Time

• Industry: AI and IT Company

• Sector: Government Entity

• Contract: 1 year extendable

• Experience: 57 Years

Role Overview

Manages high-priority and major incidents to restore service quickly and minimize business impact.

Key Responsibilities

• Coordinate L1/L2/L3 teams and vendors

• Manage incident SLAs and aging tickets

• Lead major incident calls and communications

• Produce incident reports and analytics

• Continuously improve incident management processes

Required Skills & Certifications

• ITIL 4 Specialist: Drive Stakeholder Value (DSV)

• Major Incident Management expertise

• ServiceNow / Jira SM / Remedy

• Strong crisis management and communication skills