IT Manager

Confidential Company; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

Confidential Company is seeking an experienced IT Manager to oversee digital transformation initiatives and optimize business processes in the context of their operations in the UAE.

The ideal candidate has a Bachelor’s Degree in Information Technology and 7–10 years of relevant experience, alongside a deep understanding of cloud-based tools like Microsoft 365, cybersecurity, and regulatory frameworks.

This role promises dynamic responsibilities in managing ERP systems and leading organizational change, making it vital for the company’s operational effectiveness.

Qualifications

• 7–10 years of progressive experience in IT Management or related technology roles.
• Experience with insurance ERP systems like Saiba is a plus.
• Excellent analytical and problem-solving skills.

Responsibilities

• Design and manage workflow automations to enhance efficiency.
• Optimize business processes and align technology with goals.
• Evaluate solutions and ensure successful delivery of projects.
• Drive user adoption of new technologies and manage change.

Skills

IT Management

Digital Transformation

ERP Systems Management

Microsoft 365

SharePoint

Project Delivery

Cybersecurity Awareness

Change Management

Education

Bachelor's Degree in Information Technology

Job description

Core Responsibilities

• Design, implement, and manage workflow automations to improve operational efficiency and reduce manual processes.
• Analyze, document, and optimize business processes while developing and executing technology roadmaps aligned with business objectives.
• Maximize ERP system utilization, manage external technology vendors, evaluate solutions, and ensure successful project delivery.
• Demonstrate strong expertise in Microsoft 365, SharePoint, Teams, OneDrive, Power Platform, and other cloud‑based collaboration and productivity solutions.
• Maintain sound knowledge of servers, networks, firewalls, endpoint security, access controls, UAE PDPL requirements, IT governance, and regulatory compliance frameworks.
• Align technology initiatives with business goals, assess risks, identify opportunities, and deliver practical technology solutions.
• Work independently and collaborate effectively with senior management, employees, vendors, and external partners.
• Drive user adoption of new technologies, lead organizational change, and stay current with emerging technologies, cybersecurity trends, and industry best practices.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
• 7–10 years of progressive experience in IT Management, Digital Transformation, Technology Operations, or related technology leadership roles.
• Hands‑on experience building and deploying workflow automations, digital transformation initiatives, and business process optimization projects.
• Strong experience developing technology roadmaps, managing ERP systems, and driving technology‑enabled business improvements.
• Experience with insurance ERP systems such as Saiba is an added advantage.
• Working knowledge of IT infrastructure, including servers, networks, firewalls, endpoint security, access controls, cloud platforms, and productivity ecosystems such as Microsoft 365, SharePoint, Teams, OneDrive, and Power Platform.
• Deep understanding of IT governance, cybersecurity, UAE PDPL, data governance, data localization requirements, and compliance frameworks; familiarity with CBUAE IT governance requirements is highly preferred.
• Prior experience in the insurance, banking, or financial services industry, with a strong understanding of regulated business environments and industry‑specific technology systems.
• Excellent analytical, problem‑solving, communication, stakeholder management, and change management skills; ability to work independently, take ownership, and drive technology initiatives from concept to implementation.