PRO (Public Relations Officer)

Chemist-Warehouse; Dubai; On-site; AED 72,000 - 120,000; Full time

Job summary

Chemist Warehouse UAE is seeking an experienced PRO to manage visas, labour approvals and employee documentation across the UAE. You will coordinate entry permits, Emirates IDs, visa stamping and labour contracts to ensure timely starts for new hires.

You will handle quota applications, MOHRE processes and establish cross‑emirate paperwork while maintaining accurate records and providing weekly HR updates. English fluency is required; Arabic is a plus.

Qualifications

• 3+ years PRO experience across the emirates with MOHRE knowledge.
• Strong knowledge of MOHRE, GDRFA/ICP and Emirates ID processes.
• Experience handling visas for a high volume of employees.
• Experience managing multiple establishments across the emirates.
• Nice to have: DHA/DOH/MOH/SHA licence submissions.
• Solid understanding of quotas, establishment cards, WPS and Emiratisation.

Responsibilities

• Process new employee visas from start to finish: entry permits, status change, medical test, Emirates ID and visa stamping.
• Apply for and track labour quotas, work permits and labour contracts with MOHRE.
• Renew and cancel visas, Emirates IDs and labour cards on time.
• Manage establishment cards, trade licences and MOL lists across the emirates.
• Follow up with new joiners on the process and collect documents.
• Maintain an application tracker with status and ETA.
• Provide HR weekly updates on pending, completed and delayed applications.
• Flag upcoming expiries 90 days in advance.
• Collaborate with HR on pharmacist licence needs and store openings.
• Adhere to UAE labour and immigration rules and keep records.

Skills

PRO experience across UAE

GDRFA/ICP knowledge

Emirates ID processes

Visas handling high volume

Organisation & follow-up

English fluency

Tools

Bayzet HR system

Advanced Excel

Email management

Job description

Chemist Warehouse UAE is hiring a PRO to manage visas, labour and government paperwork for our growing teams across the UAE.

About the role

We are opening new stores and hiring fast. We need a reliable PRO who can keep visas, labour approvals and employee documents moving so new joiners can start work without delays.

What you will do

• Process new employee visas from start to finish: entry permits, status change, medical test, Emirates ID and visa stamping.
• Apply for and track labour quotas, work permits and labour contracts with MOHRE.
• Renew and cancel visas, Emirates IDs and labour cards on time.
• Manage establishment cards, trade licences and MOL lists across the emirates where we operate.
• Follow up directly with new joiners on the process and collect their documents.
• Keep a tracker of every application, with status and expected completion date.
• Send HR a weekly update on pending, completed and delayed applications.
• Flag upcoming expiries (visas, IDs, licences) at least 90 days in advance.
• Work closely with HR on new joiners, pharmacist licence needs and store opening timelines.
• Follow UAE labour and immigration rules, and keep accurate records.

What we are looking for

• At least 3 years of PRO experience across the emirates (not limited to one emirate), with strong knowledge of MOHRE, GDRFA/ICP and Emirates ID processes.
• Experience handling visas for a high volume of employees.
• Experience managing multiple establishments across the emirates.
• Highly preferred: experience dealing with the health authorities across the emirates (DHA, DOH, MOH, SHA), including but not limited to submitting new licence requests for facilities and professionals.
• Good understanding of quotas, establishment cards, WPS and Emiratisation requirements.
• Strong organisation and follow-up skills; able to manage many applications at once.
• Good written and spoken English; Arabic is an advantage.
• Proficient in Excel and email; experience with an HR system is an advantage.
• Valid UAE driving licence is preferred.
• Ability to travel between emirates when needed.

Nice to have

• Experience in retail, healthcare or pharmacy.
• Experience working with several trade licences or branches.
• Previous experience with an HR system such as Bayzet.