Priority Banking Cluster Lead | VRM Team Champion

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a Cluster Manager for Priority Direct (VRM) to lead VRM teams, manage portfolios, and drive customer-centric service delivery aligned with Islamic banking principles.

You will oversee hiring, performance reviews, and daily operations, ensuring KPIs are met while sustaining high-quality relationship management for Priority Banking clients within a fast-paced center.

Qualifications

• Minimum ten (10) years of Banking experience in UAE.
• Experience in sales or wealth advisory to priority banking customers/ retail HNIs
• Must have led a team of professionals
• Detailed knowledge of service standards
• Management, Leadership, Training, & Presentation skills
• Comprehensive knowledge of ADIB’s Priority Banking & Retail products and services.
• Strong understanding of virtual banking service models.
• Experience in sales coaching, performance management, and improvement in customer experience.
• Knowledge of UAE banking regulations, credit policies, and risk practices.
• Strong analytical and reporting skills using CRM and MIS tools.
• Demonstrated ability to lead and motivate a team of VRMs.

Responsibilities

• Directly supervise VRM team within the assigned Cluster.
• Allocate monthly customer portfolios and ensure fair workload distribution.
• Hiring HC in VRMs & ARMs, maintaining active HC and replacements.
• Set and track team KPIs including service quality and sales targets.
• Conduct regular performance reviews and coaching.
• Monitor daily productivity and CRM updates.
• Identify skill gaps and recommend training.

Skills

Sales experience

Wealth advisory

Team leadership

Service standards

Leadership

ADIB Priority Banking

Virtual banking

Sales coaching

UAE banking regulations

CRM reporting

Team motivation

Tools

CRM software

MIS tools

Job description

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a Cluster Manager for Priority Direct (VRM) to lead VRM teams, manage portfolios, and drive customer-centric service delivery aligned with Islamic banking principles.

You will oversee hiring, performance reviews, and daily operations, ensuring KPIs are met while sustaining high-quality relationship management for Priority Banking clients within a fast-paced center.