Regional Head - Priority Direct & VRM

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a Head of Priority Direct (VRM) to lead regional Priority Direct operations, ensuring leadership, service quality, and Sharia compliance across multiple teams. The role emphasizes acquisition, portfolio growth, and customer experience.

The candidate will oversee Cluster Managers, manage HR planning, drive KPIs, and coordinate with cross-functional units to deliver sustainable results while maintaining ADIB standards.

Qualifications

• 15+ years of banking experience in UAE.
• Strong leadership and people development capabilities.
• Experience managing VRM teams and Cluster Managers within banking operations.

Responsibilities

• Lead, mentor and manage Cluster Managers across the assigned region.
• Oversee VRM teams indirectly through Cluster Managers.
• Set regional performance expectations, sales targets, and service KPIs.
• Hire planned HC in VRMs, ARMs, and Cluster Managers and ensure replacements on time.
• Conduct regular one-to-one reviews with Cluster Managers and monitor progress.

Skills

Leadership

Strategic Thinking

Business Acumen

Ownership

Customer Focus

Decision Quality

Drive for Excellence

Problem Solving

Communication & Influence

Job description

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a Head of Priority Direct (VRM) to lead regional Priority Direct operations, ensuring leadership, service quality, and Sharia compliance across multiple teams. The role emphasizes acquisition, portfolio growth, and customer experience.

The candidate will oversee Cluster Managers, manage HR planning, drive KPIs, and coordinate with cross-functional units to deliver sustainable results while maintaining ADIB standards.