Dubai Priority Banking Cluster Manager

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 480,000 - 720,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Cluster Manager for Priority Direct (VRMs) in Dubai. The role leads VRMs, manages customer portfolios, and ensures service quality and delivery of Priority Banking strategies in a compliant Islamic banking environment.

The role emphasizes performance management, onboarding, coaching, and collaboration with Investment Advisors and Operations to achieve regional objectives while maintaining high customer satisfaction.

Qualifications

• Experience in sales or wealth advisory to priority banking customers/retail HNIs.
• Strong leadership and coaching capabilities to drive a high-performance VRM team.
• Deep knowledge of service standards, compliance, and risk practices in UAE banking.

Responsibilities

• Directly supervise and support the VRM team within the assigned Cluster.
• Allocate monthly customer portfolios and ensure fair workload distribution.
• Hire, onboard and replace VRMs & ARMs; maintain active headcount.
• Set and track team KPIs including service quality, portfolio management and sales targets.
• Conduct regular performance reviews and provide coaching to enhance VRM capability.
• Monitor daily productivity, CRM updates and adherence to turnaround times.
• Drive acquisition of Priority Banking customers and upgrade eligible Gold customers.
• Ensure VRMs deliver end-to-end sales and referrals for PB products.
• Coordinate with Investment Advisors, Operations and Branch teams to resolve issues.

Skills

Team Leadership

Performance Management

Sales Coaching

CRM / MIS Reporting

Education

Bachelor's degree in Banking/Finance

Tools

CRM systems

Job description

ADIB - Abu Dhabi Islamic Bank is seeking a Cluster Manager for Priority Direct (VRMs) in Dubai. The role leads VRMs, manages customer portfolios, and ensures service quality and delivery of Priority Banking strategies in a compliant Islamic banking environment.

The role emphasizes performance management, onboarding, coaching, and collaboration with Investment Advisors and Operations to achieve regional objectives while maintaining high customer satisfaction.