Principal Support Engineer - Endpoint

Remotedxb; Dubai; On-site; AED 270,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

401(k) plans

Life insurance

Disability coverage

Unlimited PTO

Job summary

Remotedxb is seeking an experienced endpoint security specialist to serve as the technical expert for the support team. You will analyze endpoint telemetry, diagnose complex issues end-to-end, and troubleshoot integrations with EDR, DLP, and MDM solutions.

The role includes coaching the Sales Engineering team, collaborating with Engineering/QA, and maintaining runbooks and a lab to validate endpoint behavior.

Qualifications

• Demonstrated hands-on experience with Windows and macOS endpoint agents and security.
• Kernel-level understanding of Windows (ETW, WFP, memory management).
• macOS internals experience (Endpoint Security framework, System Extensions, MDM).
• Track record of analyzing endpoint telemetry, logs, and diagnostics.
• Experience resolving interoperability issues between endpoint agents and security tools.

Responsibilities

• Serve as the endpoint expert for the support team.
• Critique endpoint findings to separate signal from noise.
• Troubleshoot integrations between Reach and third-party endpoint/security products (EDR, DLP, MDM).
• Diagnose complex customer issues end-to-end using logs and telemetry.
• Uplevel the Sales Engineering team through technical coaching.
• Partner with Engineering and QA to report defects and validate fixes.
• Create and maintain runbooks and troubleshooting guides.
• Maintain a test lab to validate endpoint behavior.

Skills

Endpoint security

Telemetry analysis

Linux admin

Windows kernel

macOS internals

MDM

Education

BS/MS in CS/Engineering

Tools

CrowdStrike Falcon

Microsoft Defender

Job description

Responsibilities

• Serve as the endpoint subject-matter expert for the support team
• Critique Reach's endpoint findings to separate signal from noise
• Troubleshoot integrations between Reach and third-party endpoint and security products (EDR, DLP, MDM)
• Diagnose deep, engineering-level customer issues end to end using logs and telemetry
• Uplevel the Sales Engineering team through technical coaching
• Partner with Engineering and QA to report defects and validate fixes
• Author and maintain runbooks and troubleshooting guides
• Maintain a lab or test capability to validate endpoint behavior

Requirements

• 6+ years of deep, hands-on experience with Windows and macOS endpoint agents and security
• Demonstrated command of endpoint agent behavior (installation, upgrades, persistence, stability)
• Kernel-level understanding of Windows (ETW, WFP, memory management)
• macOS internals experience (Endpoint Security framework, System Extensions, MDM)
• Track record of analyzing endpoint telemetry, logs, and diagnostics
• Experience resolving interoperability issues between endpoint agents and security tools
• Working knowledge of Linux system administration
• BS or MS in Computer Science, Engineering, or a related technical discipline

Preferred Qualifications

• Experience supporting endpoint security, insider risk, or behavioral-analytics platforms
• Exposure to cloud or hybrid enterprise environments (AWS, Azure, GCP)
• Linux internals expertise (eBPF, LSM, cgroups)
• Hands-on experience with third-party endpoint security products like CrowdStrike Falcon or Microsoft Defender

Benefits

• Competitive salary and equity package
• Medical, dental, and vision insurance (including company-paid employee coverage)
• FSA, HSA, and 401(k) plans
• Company paid life insurance and disability coverage
• Unlimited PTO and sick time