Pricing & CS Agent: Global Freight Solutions

FedEx Express México

Dubai

On-site

AED 120,000 - 180,000

Full time

14 days+

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Job summary

FedEx Asia Pacific is hiring an Agent, Pricing & CS to support Dubai, UAE operations. The role focuses on delivering accurate pricing proposals, maintaining pricing data, and ensuring process alignment with corporate policies across internal teams and external customers.

The candidate will handle pricing, customer service interactions, and cross-functional coordination with Air & Ocean teams, using Word, Excel, Access, and PowerPoint, while supporting revenue growth and risk management.

Qualifications

Graduate or equivalent degree.
Experience & knowledge: Minimum (3-4) years of operational experience in pricing and customer service area preferably with freight forwarding industry.
Proficiency in Word, Excel, Access, and PowerPoint. Good knowledge of analytical tools.

Responsibilities

PRICING PROPOSAL – Provide and maintain pricing proposal for internal and external customer of FedEx Logistics in Dubai, UAE; ensure all customer agreements adhere to pricing policies and process; evaluate and recommend exceptions to pricing policies in order to minimize company's risk exposure and ensure compliance to pricing Policies and Process.
PRICING DATABASE MANAGEMENT – Develop and maintain the pricing database for all products; Update freight charges, surcharges, and other operational costs from airlines and ocean carriers regularly.
PRICING PROCESS – Recommend and implement pricing process and ensure all processes are in line with Corporate Pricing Policy.
REPORTING - Develop and deliver management reports to monitor revenue performance and highlight trends or gaps.
INTERNAL RELATIONS - Act as a liaison with other Product teams (Air & Ocean) to ensure interdepartmental coordination; communicate changes in the pricing program with other departments; provide input on problem situations and program enhancements to ensure resolutions in order to keep internal functional departments informed to take actions as appropriate and to provide effective support for all pricing programs.
Customer Service – Interactions Respond to the external/internal customers within timeframe set once receiving enquiries through email, telephone, fax. Be strong responsible for being as the ownership of specific account once assigned by his/her supervisor at the beginning of point of contact with the customers till completing the booking orders. Be sensitive and accurate on providing data to the internal and external customers.