Pre-Sales Consultant - Silkrunner

Spidersilk; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Spidersilk seeks a Pre-Sales Consultant for Silkrunner, our AI workflow orchestration platform. You will bridge commercial goals and technical reality, translating client pain points into deliverable technical scopes and winning high-value deals.

You will validate platform fit, size complexity, and ensure a smooth transition from sales promise to implementation, with a focus on CTO-level credibility and practical execution.

Qualifications

• Business acumen: understands how organizations operate, monetize, and transform.
• Architectural thinking with APIs, cloud concepts, and AI service integration.
• Translating AI/platform capabilities into business outcomes across industries.
• Experience with enterprise sales support for SaaS equivalents is preferred.
• Willingness to travel onsite with customers up to 50% of the time.

Responsibilities

• Lead discovery sessions with IT, Operations, and Business stakeholders to map processes.
• Qualify opportunities based on technical feasibility and alignment with Silkrunner.
• Identify integration requirements, data flows, and edge cases affecting delivery.
• Partner with sellers to align objectives with Silkrunner capabilities.
• Deliver tailored, outcomes-focused demonstrations for prospects and customers.
• Manage PoC sessions to prove handling of real-world enterprise data.

Skills

Business acumen

Technical foundation

Architectural thinking

Communication excellence

GenAI / AI services

Fluency in English & Arabic

Willingness to travel

Education

Bachelor's degree in technical/analytical/business field

Job description

About the Role

We are seeking a Pre-Sales Consultant to act as the strategic bridge between our commercial goals and technical reality for Silkrunner, our agentic AI workflow orchestration platform. In this role you move beyond standard product demonstrations into the technical conscience of the sales cycle. Sitting at the intersection of technical credibility and business value, you will be responsible for translating complex customer pain points into deliverable technical scopes. Your mission is to ensure we win high-value deals by validating platform fit, sizing complexity, and ensuring a flawless transition from the promise of sales to the reality of implementation.

Responsibilities

• Lead deep-dive discovery sessions with IT, Operations, and Business stakeholders to map processes and uncover hidden requirements.
• Actively qualify and disqualify opportunities based on technical feasibility and alignment with Silkrunner.
• Identify integration requirements, data flows, and edge cases that could impact delivery.
• Partner with sellers to understand business objectives and connect them to relevant Silkrunner agentic AI applications and platform capabilities.
• Tailor technical messaging for different buyer personas by industry and function.
• Prepare and deliver impactful, outcome-oriented demonstrations for both new prospects and existing customers focused on speed-to-value rather than feature checklists.
• Build and manage Proof of Concept (PoC) sessions to prove the platform's ability to handle messy real-world enterprise data.
• Help shape and refine use cases based on maturity, need, and strategic alignment.
• Address technical objections from CTOs and Security teams with confidence and clarity.
• Define key technical requirements, recommend deployment models, and advise on data readiness to ensure quick time-to-value for new and expansion opportunities.
• Navigate the specific regulatory and data residency requirements unique to the UAE and Middle Eastern enterprise landscape.
• Build long-term relationships with stakeholders, acting as a consultant on AI advancements and digital transformation.
• Act as a trusted advisor across the sales team, supporting Account Executives and business development with the technical knowledge and assets needed to drive opportunities forward.
• Surface patterns in customer objections, market trends, and technical blockers to Product Marketing and Enablement to strengthen positioning and readiness.

Requirements

• Business acumen: you don't just understand code; you understand how an organization operates, makes money, and transforms.
• Technical foundation: 5+ years in pre-sales, solutions engineering, data science, or technical consulting within a software or SaaS company (SIs also welcome). Familiarity with GenAI-related sales is a plus.
• Architectural thinking: familiarity with APIs, cloud concepts, and how LLMs and AI services integrate into legacy enterprise stacks.
• Strong ability to translate agentic AI, GenAI, and ML platform capabilities into business outcomes across multiple industries and functions.
• Demonstrated success supporting both new business and expansion opportunities across enterprise and commercial accounts.
• The “Power of No”: the courage and judgment to push back on unrealistic timelines or misaligned technical expectations to protect the business.
• Communication excellence: outstanding demo skills and the ability to simplify the complex for a CEO while maintaining total credibility with a Lead Developer.
• Comfort working in a fast-paced, iterative environment with evolving product offerings and use cases.
• Bachelor's degree in a technical, analytical, or business-related field (or equivalent experience); advanced degree a plus.
• Willingness to travel onsite with customers up to 50% of the time.
• Fluency in English and Arabic.
• Nice to have: Experience in the UAE/GCC market and familiarity with regional government or regulated sectors.
• Direct exposure to workflow automation, iPaaS, or LLM-based product positioning.
• Experience delivering user training or enablement programs.