Forward Deployed Engineer - Silkrunner

spiderSilk; Dubai Emirate; On-site; AED 330,000 - 420,000; Full time

Job summary

spiderSilk is seeking a Forward Deployed Engineer to bridge customers and the Silkrunner platform, translating business realities into agentic automation. You will sit with customers, interpret processes, and design implementable agent workflows for the delivery team.

This hands-on, customer-embedded role requires comfort on both business and technical sides, with regular on-site presence with customers in the UAE.

Qualifications

• Proven experience in forward deployed/implementation roles with customers.

Responsibilities

• Embed with enterprise and government customers to discover, scope, and structure their automation use cases.
• Translate business processes into structured agent workflows on Silkrunner.
• Challenge and shape customer thinking to design executable automation.
• Own the bridge between customer and product with clear implementation plans for delivery teams.
• Implement, configure, and iterate on agent solutions through to production.
• Work at pace within high-visibility programs with tight delivery milestones.
• Contribute learnings back into the Silkrunner product roadmap.

Skills

Customer delivery experience

Enterprise business processes

Platform design & agent workflows

Stakeholder engagement

Problem solving under pressure

On-site UAE presence

Tools

Palantir

Oracle

SAP

Salesforce

Microsoft Dynamics

Job description

Who We Are!

Back in 2019, spiderSilk was born with a bold idea: build regional, sovereign cybersecurity IP that could stand tall on the global stage.

Our mission? To shake up the way organizations protect their ever-changing digital worlds with continuous, intelligent, and autonomous security that doesn't miss a beat.

We're a global mix of curious minds, problem‑solvers, and passionate builders, all united by one goal: making the internet a safer place for everyone. Around here, we thrive on vision, energy, and a strong sense of ownership.

If this feels like your kind of crew, you'll probably fit right in.

These days, that same spirit powers Silkrunner, our agentic AI workflow orchestration platform. Silkrunner lets organizations design, deploy, and orchestrate AI agents for any use case they have—security operations, HR, procurement, legal, sales, and beyond—so they can automate complex, real‑world processes in days, not months. It doesn't come prepackaged with rigid templates; customers decide what their agents do, and we help them get there.

About the Role

As a Forward Deployed Engineer at spiderSilk, you will be the bridge between our customers and Silkrunner, our agent orchestration platform. Silkrunner lets organizations design, deploy, and orchestrate AI agents for any use case they have—security operations, HR, procurement, legal, sales, and beyond. Customers know their processes inside out, but they need someone to translate that business reality into agentic automation. That's you. You will sit with customers, interpret and challenge their thinking, structure their workflows into implementable agent designs, and bring back a clear implementation story to the team. This is a hands‑on, customer‑embedded delivery role for someone comfortable on both the business side and the technical side of the platform.

Responsibilities

• Embed with enterprise and government customers to discover, scope, and structure their automation use cases.
• Translate business processes—procurement, HR, legal, security operations, and beyond—into structured agent workflows on Silkrunner.
• Challenge and shape customer thinking: identify which steps can be offloaded to agents and design the implementation approach.
• Own the bridge between customer and product: return from the field with clear, actionable implementation plans for the delivery team.
• Implement, configure, and iterate on agent solutions through to production.
• Work at pace within high‑visibility programs with tight delivery milestones.
• Feed field learnings back into the Silkrunner product roadmap.

Requirements

• Proven experience in a forward deployed, solution architect, solution engineering, or implementation consulting role—actual delivery with customers, not just theoretical knowledge.
• A consultant mindset: comfortable sitting with senior stakeholders, extracting how their business actually works, and scoping it into something buildable.
• Strong grasp of enterprise business processes (procurement, HR, finance, legal, or security operations).
• Technical depth to understand platform capabilities, design agent workflows, and work credibly with engineering teams.
• Experience mapping customer requirements onto a product platform (e.g., Palantir, Oracle, SAP, Salesforce, Microsoft Dynamics, or their implementation partners).
• A startup mindset—fast‑moving, autonomous, and ready to lead by doing in ambiguous, high‑pressure delivery environments.
• Based in or willing to relocate to the UAE, with regular on‑site presence with customers.

Nice to Have

• Prior forward deployed experience at Palantir or a comparable company, ideally in the UAE or wider Gulf region.
• Experience delivering into government or public sector programs in the UAE.
• Hands‑on experience with LLMs and agentic systems (prompt design, tool use, multi‑agent workflows).
• Arabic language skills.