Practice Engagement Manager - Salesforce - UAE

Infosys; Dubai; On-site; AED 367,000 - 478,000; Full time

Job summary

A leading global consulting firm is seeking a Practice Engagement Manager for their Salesforce Practice in the UAE. The role involves building client relationships, driving business development, and leading consulting engagements across various industries. The ideal candidate will have experience in business development, understanding of Salesforce ecosystem clouds, and a proven record in client-facing roles. This position offers the opportunity to work in a dynamic environment with a focus on delivering innovative solutions.

Qualifications

• Must have led client-facing consulting or sales engagements in Telecommunications, Financial Services, or Manufacturing.
• Understanding of Salesforce ecosystem clouds such as Sales and Service.
• Experience in Business Development and Project Management required.
• Track record of building relationships with CXO level client contacts.

Responsibilities

• Responsible for building a portfolio and driving revenues for the Engineering Business unit.
• Conduct competitor analysis and client presentations for Salesforce Services Catalogue.
• Ensure client delivery assurance and commitment management.
• Drive revenues from go-to-market solutions.

Skills

Client-facing consulting or sales engagements

Understanding of Salesforce ecosystem clouds

Business Development

Project Management

Leadership skills

Interpersonal communication

Presentation skills

Job description

Role Practice Engagement Manager

Location: UAE (Sharjah/ Abu Dhabi/Dubai)

As part of our Salesforce Practice Sales team you will play a key role in building and cultivating relationships and opportunities within existing as well as prospective clients selling Salesforce ecosystem services and solutions. You will work as a trusted advisor and position Infosys as a partner of choice for Salesforce.

You will work with Infosys industry new logo sales / GTM as well as client partner teams to expand business across Middle East and Europe. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high‑quality solutions to meet our clients business needs.

Salesforce is on its way to becoming the largest software company globally which provides immense opportunity across the ecosystem. If you are looking for your next role and are interested in Salesforce services sales consider this exciting opportunity to lead the Practice Sales for the Middle East and Europe region.

As the Practice Engagement Manager (PEM) you will be responsible for client interfaces within group of accounts across various industries supported by Infosys. You will work with the wider market‑facing and delivery team to build the portfolio plan and deliver business growth and client management based on the plan.

Key Responsibilities

• Business Development responsible for building a portfolio and driving revenues for the Engineering Business unit in Middle East and Europe.
• Research competitor analysis and client presentations for the Salesforce Services Catalogue.
• Client delivery assurance confirming the client commitment and driving the delivery process.
• Responsible for driving revenues from Go‑to‑market solutions being sponsored by the business unit.
• Provide guidance, consultation and direction in support of strategies to implement clients strategy under assigned technology competency.
• Build customized solutions for the target accounts and drive the revenues and delivery of these solutions in target accounts under the portfolio.
• Share responsibility for all Client Management processes PlanSellDeliverManage along with the relationship manager for the specific accounts under the portfolio.
• Pricing decisions along with relationship manager of the account within the scope of the Master Services Agreement.
• Help build future alliances and nurture existing alliance with relevant product vendors under assigned technology competency of the horizontal unit(s).
• Build effective relationships across the business to ensure the Associate Practice Engagement Manager can deliver against the key responsibilities.

Key Relationships

• Client Partners
• Salesforce Practice Presales Leads
• Salesforce Practice Delivery Managers
• Salesforce Practice Technical Solutions Leads

Qualifications and Experience

• Must have led client‑facing consulting or sales engagements in one or more of the following industry verticals:
  • Primary Industries: Telecommunications (Telecom OEMs Media), Financial Services, Manufacturing.
  • Secondary Industries: Retail & CPG, Energy & Utilities, Logistics
• Understanding of Salesforce ecosystem clouds like Sales, Service, Marketing, Commerce, Industries, CPQ etc.
• Business Development and Project Management experience required.
• Track record of interacting and building relationships with CXO level client contacts.
• Global Delivery Model experience desirable.
• Experience managing large multilocation consulting engagement teams desirable.
• Track record as Account Manager in a rapidly growing client relationship highly desirable.
• Hands‑on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal communication and presentation skills.

About Infosys

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next stages of their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal‑opportunity employer.

Required Experience

Manager