Pool & Beach Concierge: Guest Service & Safety

AccorHotels Middle East; Abu Dhabi; On-site; AED 34,000 - 48,000; Full time

Job summary

Fairmont Fujairah Beach Resort in Dibba, United Arab Emirates, is seeking a pool attendant to deliver exceptional guest service and maintain a safe, welcoming pool area. You will greet guests, assist with inquiries, and ensure poolside cleanliness and comfort.

The role requires a proactive, team-oriented individual who can work evenings, weekends, and holidays as needed. Previous hospitality experience is preferred, with a focus on safety and guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous hospitality experience preferred.
• Ability to work in a fast-paced environment and under pressure.
• Team player with a friendly demeanor.

Responsibilities

• Greet guests with a friendly, welcoming attitude and provide excellent customer service.
• Monitor the pool area to ensure safety and comfort for all guests.
• Enforce pool rules and regulations in a courteous manner.
• Set up and maintain poolside furniture, including chairs, towels, umbrellas, and tables.
• Assist guests with pool-related inquiries or concerns, offering recommendations or guidance as needed.
• Ensure the cleanliness of the pool area by picking up trash, wiping down surfaces, and ensuring proper disposal of waste.
• Take guest orders, provide recommendations, and deliver drinks promptly.
• Respond promptly to guest needs, such as providing towels, or ensuring seating arrangements are comfortable.
• Monitor pool area for any safety hazards and address any risks promptly.
• Report any accidents, injuries, or incidents to management and follow appropriate safety procedures.
• Ensure the area is compliant with health and safety regulations, including pool hygiene standards.
• Perform other duties as assigned by management.

Skills

Customer service

Hospitality

Teamwork

Safety awareness

Communication

Education

High school diploma or equivalent

Job description

Fairmont Fujairah Beach Resort in Dibba, United Arab Emirates, is seeking a pool attendant to deliver exceptional guest service and maintain a safe, welcoming pool area. You will greet guests, assist with inquiries, and ensure poolside cleanliness and comfort.

The role requires a proactive, team-oriented individual who can work evenings, weekends, and holidays as needed. Previous hospitality experience is preferred, with a focus on safety and guest satisfaction.